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Archive for the Connections Category

Is It A Favor?

Is It A Favor?

Is It A Favor? When someone tells you after the fact that they did you a favor how do you generally respond? Most likely you’re grateful.   However, what if the person acts a little put out by doing you a favor even if you didn’t ask or […]

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Are You Overlooking This Technique?

Are You Overlooking This Technique?

Are You Overlooking This Technique?     When’s the last time you had an epiphany? Maybe you’d been overlooking something staring you right in the face. Were you pleasantly surprised at your new realization? And did you immediately implement your new awareness?   Check out this week’s […]

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Avoid Saying This To Clients

Avoid Saying This To Clients

Avoid Saying This To Clients What’s worse, being forced to endure something you don’t want or having the person forcing something on you act as if it was your idea in the first place?   Depending on the situation, you may speak up right away and put […]

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Success Leaves Clues

Success Leaves Clues

Success Leaves Clues When’s the last time you thought about what success means to you? Is this something you focus on regularly?   Years ago when learning NLP we learned that success leaves clues. Learning how to pay exquisite attention to the people who are having success in […]

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The Neglected Gift In Sales

The Neglected Gift In Sales

The Neglected Gift In Sales Which do you prefer, receiving a thoughtful gift or giving a gift that someone will cherish for years to come?   Maybe in the last few months, you’ve done a favor for someone that to you seemed insignificant and yet to the person […]

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Is Your Bias Costing You Clients?

Is Your Bias Costing You Clients?

Is Your Bias Costing You Clients? Have you ever been in a situation where someone says to you, “I have something to tell you, and you’re not going to like it?” Do you instantly go on the defensive or maybe brace yourself for bad news.   In […]

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These Are Not Your Clients

These Are Not Your Clients

These Are Not Your Clients Do you ever find yourself feeling disappointed that the important people in your life don’t take much interest in your business? Maybe when you started out you thought your friends and family would be great supporters and maybe even clients. A few […]

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Identifying An Ideal Client

Identifying An Ideal Client

Identifying An Ideal Client   Have you ever had a day when you felt like banging your head on your desk if another client asked you this dreaded question, “Why do you need to know that?”   How many times have you needed information from your client […]

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Vulnerability vs. Inappropriate Sharing

Vulnerability vs. Inappropriate Sharing

Vulnerability vs. Inappropriate Sharing   There’s a lot of talk about the power of vulnerability and how it connects people.   Since a big part of what I teach is building rapport and developing long-term client relationships, the concept of vulnerability comes up frequently.   At one […]

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How To Create Curiosity About Your Business

How To Create Curiosity About Your Business

How To Create Curiosity About Your Business   Have you ever noticed the difference between how you call a dog vs. how you call a cat?   Many times when people call dogs, there is excitement in their tone and an almost frantic pitch to their voice, […]

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Building Long-Term Client Relationships

Building Long-Term Client Relationships

 Building Long-Term Client Relationships When you’re in the position of being a client/customer, do you enjoy being thanked for your business? Is it important to you?   Let’s face it; you can have the best product/service in the world and it doesn’t really matter unless you have […]

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How To Find Your Sweet Spot When Selling

How To Find Your Sweet Spot When Selling

How To Find Your Sweet Spot When Selling Have you ever noticed when you’re learning to do something new, you have to concentrate hard with little to no distractions in order to do it right? And then as time goes by and you practice a few times, […]

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Do This First – The Sales Will Come

Do This First – The Sales Will Come
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Build Credibility Quickly When Networking

Build Credibility Quickly When Networking

Build Credibility Quickly When Networking Do you love to network? Do you look forward to attending networking events? I asked these same questions while presenting to a networking group recently and not one person raised their hand.   The next question was, “How many of you network […]

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Effective Email Communication

Effective Email Communication

Effective Email Communication When’s the last time you sent out emails announcing some great new program and didn’t get a single response? Or you emailed an invite to someone to set up a time to chat about how your product/service may benefit them and never heard back? […]

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What To Say To People Who Only Talk About Themselves

What To Say To People Who Only Talk About Themselves
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Responding to Criticism

Responding to Criticism   Have you received any criticism lately? When you receive criticism do you go into fight or flight mode (the instinctive physiological response where you either ready yourself to resist forcibly or you run away)?  Which one is more common for you – fight […]

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6 Steps To Better Client Interactions

6 Steps To Better Client Interactions

6 Steps To Better Client Interactions As we begin 2016, many of us will spend time reflecting on what worked in 2015, what we want more of in 2016 and setting new goals to achieve.   As you spend time reflecting and planning, consider taking some time […]

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Nobody Wants To Be Sold To This Way

Nobody Wants To Be Sold To This Way

Nobody Wants To Be Sold To This Way When’s the last time your phone rang and when you picked up you heard a pre-recorded message “selling” you on who to vote for, what service to sign up for, etc. Did you listen to the end? Were you […]

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How To Deal With Difficult People

How To Deal With Difficult People

How To Deal With Difficult People When it comes to connecting with new people, do you generally find it easy to do or has it been difficult in the past? There’s the people you meet and feel an instant connection, pretty easy to get the conversation going […]

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Technology Isn’t Always The Answer

Technology Isn’t Always The Answer

Technology Isn’t Always The Answer Have you ever felt like a business was so in love with their cool new technology they forgot to connect with you as a customer? A new trend that comes to mind is the restaurants where you walk up and place your […]

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Phrases That Repel Clients

Phrases That Repel Clients

Phrases That Repel Clients Do you ever get tired of people telling you what you “should” do or what you “must” try? It’s become a popular tactic on social media, and if you’re anything like me, it’s off-putting and repelling. I worked with a client recently who […]

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A Picture Is Worth Thousands Of Dollars

A Picture Is Worth Thousands Of Dollars
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Is It Safe?

Is It Safe?

Is It Safe? An important selling technique is knowing how to create a safe environment for your clients. Safety can come in many forms and serve multiple purposes in the selling process. Safety in the context I’m talking about is knowing how to put your clients at […]

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You Gotta Pace Before You Lead

You Gotta Pace Before You Lead

You Gotta Pace Before You Lead When’s the last time you found yourself interacting with a client and thinking to yourself, “Geez, I wish this person was more upbeat, relaxed, friendly,…, more like me.” Last week I had the pleasure of training sales professionals in Phoenix.  One […]

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Asked & Answered!?

Asked & Answered!?

Asked & Answered!? Have you ever been in a conversation with someone where you thought to yourself, “Do I even need to be here for this, I’m not even a part of the conversation?” In the last couple weeks, I’ve had 3 separate experiences where I found […]

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Take What’s Offered

Take What’s Offered
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My Name’s Not “Dear”

My Name’s Not “Dear”
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A Nicer Way To Ask

A Nicer Way To Ask

A Nicer Way To Ask How often do people ask you this question, “Does that make sense?” How often do you ask people, “Does that make sense?” I admit this comes out of my mouth way more often than I would like. You might be wondering why I would suggest another […]

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Get In-Sync

Get In-Sync

Get In-Sync A simple way to build rapport with prospective clients and deepen your rapport with existing clients is to learn how to get in sync. When it takes less energy (when you are in-sync), your client’s ability to pay attention, converse and ask questions increases.   […]

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