Call Us: 360.509.6399

Archive for the Impressions Category

First Impression And A Microphone

First Impression And A Microphone

First Impression And A Microphone   How do you feel about speaking into a microphone? Is having your voice amplified fun for you, or do you shy away from a microphone?   How important is it that you make a positive first impression when meeting people for […]

Read more

Is Your Scheduling Software Turning Clients Off?

Is Your Scheduling Software Turning Clients Off?

Is Your Scheduling Software Turning Clients Off? Is your scheduling software turning clients off? When’s the last time you read through the message attached to your scheduling link?   There are so many reasons to use a scheduling program and it can easily turn people off when not positioned properly. […]

Read more

When Resolving Client Issues, Don’t Say This

When Resolving Client Issues, Don’t Say This

 When Resolving Client Issues, Don’t Say This When you pay money for a product/service and something goes wrong, what do you most want to happen next? Do you want a resolution from the company/individual? Do you want swift action taken? Maybe you want an apology.  Or do […]

Read more

What You Don’t Know

What You Don’t Know

What You Don’t Know Have you ever been in a conversation with someone who acted “as if” they already knew your opinion on a subject matter? Do you find being in a conversation with someone who constantly tells you want you to know and how you feel annoying? […]

Read more

Do You Reek Of Desperation?

Do You Reek Of Desperation?

Do You Reek Of Desperation? What might an observer say when asked how committed you are to growing your business? Would the observer be impressed with your level of commitment? What about your dedication to expanding your skill set? And last, what observations would they make about […]

Read more

The Difference Between Creating Curiosity & Being Salesy

The Difference Between Creating Curiosity & Being Salesy

The Difference Between Creating Curiosity & Being Salesy How good are you at creating curiosity? And do you ever worry about coming off as salesy when sharing about your business?   It’s a fine line – the difference between creating curiosity and sounding salesy. Be sure you understand the […]

Read more

Are You Maximizing Referrals?

Are You Maximizing Referrals?

Are You Maximizing Referrals?   Do you ever wonder if you’re maximizing your referrals?  When’s the last time someone sent you a referral? And how long did it take you to follow up with the referral?   Check out this week’s tip on how to maximize referrals […]

Read more

Why You’re Expecting Too Much From Your Clients

Why You’re Expecting Too Much From Your Clients

Why You’re Expecting Too Much From Your Clients When’s the last time you received a message and after listening to it/reading it, you had no idea what you were supposed to do next? Do you find that frustrating?  Do you ever wonder, “Was this message meant for […]

Read more

Tone This Down When Selling

Tone This Down When Selling

Tone This Down When Selling How do you respond when people present their product/service to you in a way that makes it seem as if you don’t buy from them, you’re killing yourself, damaging the environment, and/or robbing people of basic human rights? And do you even […]

Read more

The Clients You Should Focus On

The Clients You Should Focus On

The Clients You Should Focus On When’s the last time you stumbled upon a sign that made you pause and ponder about a deeper meaning? Maybe the sign was meant to be funny, or maybe it was meant to help you find your way somewhere, and yet […]

Read more

Diffusing An Angry Client

Diffusing An Angry Client

Diffusing An Angry Client When’s the last time you lost your cool at a company for mistreating you as a client? Unfortunately, too often the way companies train their employees to handle angry customers is what escalates the situation vs. calming them down. A few weeks back […]

Read more

Are You Ruining Your Reputation By Targeting The Wrong Clients?

Are You Ruining Your Reputation By Targeting The Wrong Clients?

Are You Ruining Your Reputation By Targeting The Wrong Clients? When’s the last time you purchased a product/service only to be disappointed in the quality of what you received? What did you do about it? Did you ask for your money back, did you write a negative […]

Read more

How To Entice Prospects

How To Entice Prospects

How To Entice Prospects   When’s the last time you got a taste of something so delicious you just had to have more?  Or maybe you learned something so interesting you were enticed to find out more?   One of the struggles I hear from clients over […]

Read more

How To Minimize Misunderstandings

How To Minimize Misunderstandings

How To Minimize Misunderstandings Is there anything more frustrating than someone misinterpreting what you’ve said and taking offense to your comments?   In this day and age, it’s so easy for this to happen. We communicate so much over social media, email, and text message that we have little […]

Read more

A Big Mistake

A Big Mistake

A Big Mistake When you think about what you offer to your clients, do you consider yourself different from your competitors? Chances are your experience, your style and/or your approach makes you stand out from the crowd.   How do you talk about your uniqueness? Do you […]

Read more

Stop Saying This In Place Of An Apology

Stop Saying This In Place Of An Apology

Stop Saying This In Place Of An Apology When’s the last time you were the customer and had a bad experience?  Maybe it was at a restaurant, a local store or maybe it was with someone you hired to provide a service for you. Did you bring […]

Read more

Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients? Is there anything worse than someone who wants to sell you something as coming off as condescending? Let’s face it; nobody appreciates being talked down too. It’s a huge rapport breaker, and if you’re anything like me, people who come off […]

Read more

Why Handing Out Literature Doesn’t Work

Why Handing Out Literature Doesn’t Work

Why Handing Out Literature Doesn’t Work When’s the last time you were walking somewhere, and someone forced a piece of paper into your hand? Did you gladly accept it, take it and throw it away the first chance you got or did you refuse to take it? […]

Read more

Don’t Be Overly Committed

Don’t Be Overly Committed

Don’t Be Overly Committed It was Albert Einstein who said, “The definition of insanity is doing something over and over again and expecting a different result.”   Have you ever met someone and you thought to yourself, “Why do they keep making the same mistake over and […]

Read more

Are Your Clients Skeptics?

Are Your Clients Skeptics?

Are Your Clients Skeptics?     When you read or hear about a new program that is promising never before seen results like, “Make Six Figures in Six Weeks” or “Lose 50 lbs. in 5 days,” do you believe it?  Many of us know when it sounds […]

Read more

What Are Clients Saying Behind Your Back?

What Are Clients Saying Behind Your Back?

What Are Clients Saying Behind Your Back? Have you ever wondered what people say about you and your business when you’re not around?   Of course, we all want our happy clients out there singing our praise. But, is that happening? And if not, why not?   […]

Read more

The Silent Credibility Killer

The Silent Credibility Killer

The Silent Credibility Killer It’s been said time and time again, people buy from people they know, like and trust. In order to build trust with clients, you need to be credible. Do you give your hard earned money to someone you don’t believe in, don’t trust, […]

Read more

Stop Bait & Switch Selling

Stop Bait & Switch Selling

Stop Bait & Switch Selling A sure fire way to ruin a relationship is by misleading someone.  Whether you fib to your partner, your boss, your best friend or to your client, the relationship will suffer and may even be damaged beyond repair. Misleading clients in marketing […]

Read more

Do This When Presenting

Do This When Presenting

Do This When Presenting Have you ever found yourself in the audience with a speaker teaching you something and talking so fast, you end up shutting down and giving up on trying to learn what they’re teaching? Maybe, you initially tried to stay engaged and then found […]

Read more

Over Promise & Under Deliver

Over Promise & Under Deliver

Over Promise & Under Deliver When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or […]

Read more

Set Yourself Up For Successful Sales Calls

Set Yourself Up For Successful Sales Calls

Set Yourself Up For Successful Sales Calls Have you ever received a call from a sales person and they pretended you’ve met even though you knew you hadn’t? Or maybe they told you something they knew about you, however, the information was wrong. At what point did […]

Read more

Your Internal State May Be Costing You Clients

Your Internal State May Be Costing You Clients

Your Internal State May Be Costing You Clients Before you walk into a meeting with a prospective client, do you take a moment to collect yourself?  If not, you may be costing yourself clients. In my NLP (neuro-linguistic programming) training, we spent a lot of time focused […]

Read more

Satisfying Curiosity

Satisfying Curiosity

Satisfying Curiosity Where would you rate yourself on a scale of 1 to 10 on your level of curiosity (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After trying […]

Read more

New & You

New & You
Read more

Slinging Mud

Slinging Mud
Read more

Be Interesting & Relevant

Be Interesting & Relevant

Be Interesting & Relevant When meeting someone for the first time, do you ever struggle with what to say when you get asked the question, “What do you do?” For those that sometimes stumble answering this question, I have a simple strategy for you. I learned this […]

Read more

Do You Know Where You’re Going?

Do You Know Where You’re Going?

Do You Know Where You’re Going? When driving somewhere new, how are you at finding your final destination?  Maybe you have a strong sense of direction. If so, I admire that quality in you. I describe myself as being “geographically challenged.”  That means I get lost super […]

Read more