Call Us: 360.509.6399

Sales Maven Blog

There’s No Shame In This Game

There’s No Shame In This Game

There’s No Shame In This Game Shame – it’s one of those emotions that can paralyze people into inaction. When’s the last time you felt shame in your business? Was it when you were asking for the sale? Maybe it was when someone was telling you how […]

Read more

First Impression And A Microphone

First Impression And A Microphone

First Impression And A Microphone   How do you feel about speaking into a microphone? Is having your voice amplified fun for you, or do you shy away from a microphone?   How important is it that you make a positive first impression when meeting people for […]

Read more

Are You “Educating” Clients Out Of Buying?

Are You “Educating” Clients Out Of Buying?

Are You “Educating” Clients Out Of Buying?   When’s the last time you caught yourself saying, “I’m not a salesperson. I just want to educate people.”   People say this when they hear I’m a sales trainer/coach, “I’m not a salesperson, I prefer to educate people.” Most people […]

Read more

When You Don’t Know What To Say, Say This

When You Don’t Know What To Say, Say This

When You Don’t Know What To Say, Say This When’s the last time you struggled with how to respond to something someone said to you? Did you spend hours, days or maybe even weeks thinking of all the things you “could have” or “should have” said after […]

Read more

Who Can You Rely On Most In Business?

Who Can You Rely On Most In Business?

Who Can You Rely On Most In Business?   Who can you rely on most in business? Where do you get sound business advice? Does this person (people) have your best intentions in mind?   When you think about who you rely on most, do a few people […]

Read more

Is Your Scheduling Software Turning Clients Off?

Is Your Scheduling Software Turning Clients Off?

Is Your Scheduling Software Turning Clients Off? Is your scheduling software turning clients off? When’s the last time you read through the message attached to your scheduling link?   There are so many reasons to use a scheduling program and it can easily turn people off when not positioned properly. […]

Read more

When Resolving Client Issues, Don’t Say This

When Resolving Client Issues, Don’t Say This

 When Resolving Client Issues, Don’t Say This When you pay money for a product/service and something goes wrong, what do you most want to happen next? Do you want a resolution from the company/individual? Do you want swift action taken? Maybe you want an apology.  Or do […]

Read more

Are You The Exception To The Rule?

Are You The Exception To The Rule?

Are You The Exception To The Rule? When’s the last time you convinced yourself that you are the exception to the rule? And more importantly, when you think of yourself as the exception, is it a positive in your life/business or is it a negative?   It’s […]

Read more

2 Tips For Setting Your Price

2 Tips For Setting Your Price

2 Tips For Setting Your Price   When’s the last time you wondered if you should raise your price? Maybe you charge by the hour and find this to be a difficult way to make money long term.   A common discussion with my clients resolves around […]

Read more

What’s Stopping People From Buying

What’s Stopping People From Buying

What’s Stopping People From Buying   Do ever feel confused as to what’s stopping people from buying from you? Maybe you have the perfect solution to meet their needs and solve their problems, and yet, they still say no.   Being told no can be hard to hear. […]

Read more

Is It A Favor?

Is It A Favor?

Is It A Favor? When someone tells you after the fact that they did you a favor how do you generally respond? Most likely you’re grateful.   However, what if the person acts a little put out by doing you a favor even if you didn’t ask or […]

Read more

What You Don’t Know

What You Don’t Know

What You Don’t Know Have you ever been in a conversation with someone who acted “as if” they already knew your opinion on a subject matter? Do you find being in a conversation with someone who constantly tells you want you to know and how you feel annoying? […]

Read more

Clear The Field

Clear The Field

Clear The Field Do you ever get fed up with people who act as if they might buy from you and then never do? It may be time to start implementing a simple strategy that I refer to as “Clear the field” when it comes to your business. […]

Read more

Do You Reek Of Desperation?

Do You Reek Of Desperation?

Do You Reek Of Desperation? What might an observer say when asked how committed you are to growing your business? Would the observer be impressed with your level of commitment? What about your dedication to expanding your skill set? And last, what observations would they make about […]

Read more

Are You Overlooking This Technique?

Are You Overlooking This Technique?

Are You Overlooking This Technique?     When’s the last time you had an epiphany? Maybe you’d been overlooking something staring you right in the face. Were you pleasantly surprised at your new realization? And did you immediately implement your new awareness?   Check out this week’s […]

Read more

The Difference Between Creating Curiosity & Being Salesy

The Difference Between Creating Curiosity & Being Salesy

The Difference Between Creating Curiosity & Being Salesy How good are you at creating curiosity? And do you ever worry about coming off as salesy when sharing about your business?   It’s a fine line – the difference between creating curiosity and sounding salesy. Be sure you understand the […]

Read more

Are You Maximizing Referrals?

Are You Maximizing Referrals?

Are You Maximizing Referrals?   Do you ever wonder if you’re maximizing your referrals?  When’s the last time someone sent you a referral? And how long did it take you to follow up with the referral?   Check out this week’s tip on how to maximize referrals […]

Read more

Why You’re Expecting Too Much From Your Clients

Why You’re Expecting Too Much From Your Clients

Why You’re Expecting Too Much From Your Clients When’s the last time you received a message and after listening to it/reading it, you had no idea what you were supposed to do next? Do you find that frustrating?  Do you ever wonder, “Was this message meant for […]

Read more

Tone This Down When Selling

Tone This Down When Selling

Tone This Down When Selling How do you respond when people present their product/service to you in a way that makes it seem as if you don’t buy from them, you’re killing yourself, damaging the environment, and/or robbing people of basic human rights? And do you even […]

Read more

The Knee-Jerk “No” in Sales

The Knee-Jerk “No” in Sales

The Knee-Jerk “No” in Sales When’s the last time you had a really great idea, and when you presented it to someone, they gave you the knee-jerk “no.” A knee-jerk response is when someone gives you an immediate emotional response, and often in sales it’s a “no.”   Maybe […]

Read more

Words That Motivate and Influence

Words That Motivate and Influence

Words That Motivate and Influence Do you have trigger words? Words that when you hear them pique your interest or maybe even stop you in your tracks because you’ve got to know more? Most of us have a few trigger words. Of course one of the biggest […]

Read more

Avoid Saying This To Clients

Avoid Saying This To Clients

Avoid Saying This To Clients What’s worse, being forced to endure something you don’t want or having the person forcing something on you act as if it was your idea in the first place?   Depending on the situation, you may speak up right away and put […]

Read more

Don’t Be Fooled Into Believing This

Don’t Be Fooled Into Believing This

Don’t Be Fooled Into Believing This Who in your life acts as if they are frozen in a certain time period? Maybe they’re still wearing the same clothes, have the same haircut or the same way of thinking/acting as they did 20 or even 30 years ago. It’s as […]

Read more

Success Leaves Clues

Success Leaves Clues

Success Leaves Clues When’s the last time you thought about what success means to you? Is this something you focus on regularly?   Years ago when learning NLP we learned that success leaves clues. Learning how to pay exquisite attention to the people who are having success in […]

Read more

Phrases To Avoid When Telling Stories

Phrases To Avoid When Telling Stories

Phrases To Avoid When Telling Stories   How often do you tell stories in your business?   For many people, storytelling is a key skill in the art of effective selling. Learning how and when to tell stories has been instrumental in my success over the years. It’s […]

Read more

The Neglected Gift In Sales

The Neglected Gift In Sales

The Neglected Gift In Sales Which do you prefer, receiving a thoughtful gift or giving a gift that someone will cherish for years to come?   Maybe in the last few months, you’ve done a favor for someone that to you seemed insignificant and yet to the person […]

Read more

The Clients You Should Focus On

The Clients You Should Focus On

The Clients You Should Focus On When’s the last time you stumbled upon a sign that made you pause and ponder about a deeper meaning? Maybe the sign was meant to be funny, or maybe it was meant to help you find your way somewhere, and yet […]

Read more

Price: It’s Not What, It’s How

Price: It’s Not What, It’s How

Price: It’s Not What, It’s How You know that old saying, “It’s not what she said, it’s how she said it.”  How many times have you gotten yourself into a sticky situation by the “how” you said something?   A frequent topic clients want to discuss is […]

Read more

Is Your Bias Costing You Clients?

Is Your Bias Costing You Clients?

Is Your Bias Costing You Clients? Have you ever been in a situation where someone says to you, “I have something to tell you, and you’re not going to like it?” Do you instantly go on the defensive or maybe brace yourself for bad news.   In […]

Read more

Why Chasing Clients Doesn’t Work

Why Chasing Clients Doesn’t Work

Why Chasing Clients Doesn’t Work Do you like to be chased? For instance, if someone right now said to you, “I’m going to chase you,” would you prepare to run? And, would it be kind of fun, would you enjoy it?   In the selling process when […]

Read more

These Are Not Your Clients

These Are Not Your Clients

These Are Not Your Clients Do you ever find yourself feeling disappointed that the important people in your life don’t take much interest in your business? Maybe when you started out you thought your friends and family would be great supporters and maybe even clients. A few […]

Read more

Reckless vs. Resolute

Reckless vs. Resolute

Reckless vs. Resolute At what age did you receive your driver’s license?   Growing up in Boise, ID, I received my daytime driver’s license at the age of fourteen. Once I turned sixteen, I was legally allowed to drive at night. It was an exciting time, as I […]

Read more

Are You Missing A Step?

Are You Missing A Step?

Are You Missing A Step?   As a kid, did you ever try to jump up as many steps as you could at one time? Were you able to jump up 2 or even 3 steps? Maybe you got a group of friends together and you all tried […]

Read more

Diffusing An Angry Client

Diffusing An Angry Client

Diffusing An Angry Client When’s the last time you lost your cool at a company for mistreating you as a client? Unfortunately, too often the way companies train their employees to handle angry customers is what escalates the situation vs. calming them down. A few weeks back […]

Read more

Are You Ruining Your Reputation By Targeting The Wrong Clients?

Are You Ruining Your Reputation By Targeting The Wrong Clients?

Are You Ruining Your Reputation By Targeting The Wrong Clients? When’s the last time you purchased a product/service only to be disappointed in the quality of what you received? What did you do about it? Did you ask for your money back, did you write a negative […]

Read more

The Best Accountability Partner

The Best Accountability Partner

The Best Accountability Partner   Do you have an accountability partner? Someone you regularly check in with, share your wins, talk about what’s next in your business and strategize how best to get there?   For those of you who have a great accountability partner, you understand […]

Read more

Are You Penny Wise & Pound Foolish?

Are You Penny Wise & Pound Foolish?

Are You Penny Wise & Pound Foolish? Have you ever found yourself in a situation where you fully intended to buy something only to find you didn’t have enough cash on you to make the purchase and the store didn’t accept credit cards? Maybe you left the […]

Read more

Identifying An Ideal Client

Identifying An Ideal Client

Identifying An Ideal Client   Have you ever had a day when you felt like banging your head on your desk if another client asked you this dreaded question, “Why do you need to know that?”   How many times have you needed information from your client […]

Read more

Little Missed Opportunities Adding Up To Hefty Losses

Little Missed Opportunities Adding Up To Hefty Losses

Little Missed Opportunities Adding Up To Hefty Losses When’s the last time you stopped and evaluated the materials you’re putting out in the world to build your business? For those of you like me, you complete something, and then you move on to the next thing. You […]

Read more

How To Entice Prospects

How To Entice Prospects

How To Entice Prospects   When’s the last time you got a taste of something so delicious you just had to have more?  Or maybe you learned something so interesting you were enticed to find out more?   One of the struggles I hear from clients over […]

Read more

The Small Gesture That Reaps Big Rewards

The Small Gesture That Reaps Big Rewards

The Small Gesture That Reaps Big Rewards Have you read or heard about the book The Compound Effect by Darren Hardy?   Years ago someone suggested I read it, and the message made so much sense that I continue to refer to the concept over and over […]

Read more

How To Minimize Misunderstandings

How To Minimize Misunderstandings

How To Minimize Misunderstandings Is there anything more frustrating than someone misinterpreting what you’ve said and taking offense to your comments?   In this day and age, it’s so easy for this to happen. We communicate so much over social media, email, and text message that we have little […]

Read more

A Big Mistake

A Big Mistake

A Big Mistake When you think about what you offer to your clients, do you consider yourself different from your competitors? Chances are your experience, your style and/or your approach makes you stand out from the crowd.   How do you talk about your uniqueness? Do you […]

Read more

Are You Causing Customer Indecision?

Are You Causing Customer Indecision?

Are You Causing Customer Indecision? When’s the last time you thought a client was ready to buy and then they didn’t? You got the dreaded response, “I’m going to wait and think about it some more.”   Did you feel frustrated and maybe a little confused. Do you […]

Read more

Stop Saying This In Place Of An Apology

Stop Saying This In Place Of An Apology

Stop Saying This In Place Of An Apology When’s the last time you were the customer and had a bad experience?  Maybe it was at a restaurant, a local store or maybe it was with someone you hired to provide a service for you. Did you bring […]

Read more

When To Offer A Discount

When To Offer A Discount

When To Offer A Discount   How do you respond when someone asks you for a discount? Do you feel compelled to offer one or are you comfortable saying no?   Many people struggle with what to say when asked for a discount. A little over a […]

Read more

Avoid Attachment When Selling

Avoid Attachment When Selling

Avoid Attachment When Selling When’s the last time you worked hard to earn a client’s business only to be told you didn’t get the deal? Were you disappointed, frustrated, or even ticked off? It sucks to work hard for someone and have them not understand the value of what you’re […]

Read more

Should You List Pricing On Your Website

Should You List Pricing On Your Website

Should You List Pricing On Your Website When you visit a website looking for pricing, and it’s not listed, what do you do next? Do you fill out a request form asking for pricing or do you go back to Google and click on the next option […]

Read more

Vulnerability vs. Inappropriate Sharing

Vulnerability vs. Inappropriate Sharing

Vulnerability vs. Inappropriate Sharing   There’s a lot of talk about the power of vulnerability and how it connects people.   Since a big part of what I teach is building rapport and developing long-term client relationships, the concept of vulnerability comes up frequently.   At one […]

Read more

Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients? Is there anything worse than someone who wants to sell you something as coming off as condescending? Let’s face it; nobody appreciates being talked down too. It’s a huge rapport breaker, and if you’re anything like me, people who come off […]

Read more

This May Be The Reason You’re Not Closing Deals

This May Be The Reason You’re Not Closing Deals

This May Be The Reason You’re Not Closing More Deals When’s the last time you had a huge ah-ha moment? And when’s the last time that ah-ha moment was realizing you had a huge blind spot hindering your business? My big ah-ha moment of realizing my blind […]

Read more

Why Handing Out Literature Doesn’t Work

Why Handing Out Literature Doesn’t Work

Why Handing Out Literature Doesn’t Work When’s the last time you were walking somewhere, and someone forced a piece of paper into your hand? Did you gladly accept it, take it and throw it away the first chance you got or did you refuse to take it? […]

Read more

How To Create Curiosity About Your Business

How To Create Curiosity About Your Business

How To Create Curiosity About Your Business   Have you ever noticed the difference between how you call a dog vs. how you call a cat?   Many times when people call dogs, there is excitement in their tone and an almost frantic pitch to their voice, […]

Read more

Never Dread Following Up Again

Never Dread Following Up Again

Never Dread Following Up Again How good are you at following up with prospects?  When you meet someone and take their business card, do you immediately reach out to them once you’re back at your office? Or are you like the rest of us and the business […]

Read more

How To End A Conversation Gracefully

How To End A Conversation Gracefully

How To End A Conversation Gracefully   Have you ever found yourself in a conversation and you’re not quite sure how to end it?   Maybe you attended a networking meeting recently, and although you enjoyed the conversation, you knew it was time to move on, yet […]

Read more

Are You Asking For What You Want?

Are You Asking For What You Want?

Are You Asking For What You Want? When’s the last time someone asked you a question that made you stop what you were doing and really think about your answer? You know one of those big questions that you could easily give a standard response to but […]

Read more

Don’t Be Overly Committed

Don’t Be Overly Committed

Don’t Be Overly Committed It was Albert Einstein who said, “The definition of insanity is doing something over and over again and expecting a different result.”   Have you ever met someone and you thought to yourself, “Why do they keep making the same mistake over and […]

Read more

The Shortcut In Sales

The Shortcut In Sales

The Shortcut In Sales Have you ever noticed how many of us tend to want a shortcut? It feels so good to get there sooner.   Let’s be honest, if there were some pill you could take or app you could buy to accomplish a goal in […]

Read more

Building Long-Term Client Relationships

Building Long-Term Client Relationships

 Building Long-Term Client Relationships When you’re in the position of being a client/customer, do you enjoy being thanked for your business? Is it important to you?   Let’s face it; you can have the best product/service in the world and it doesn’t really matter unless you have […]

Read more

Are Your Clients Skeptics?

Are Your Clients Skeptics?

Are Your Clients Skeptics?     When you read or hear about a new program that is promising never before seen results like, “Make Six Figures in Six Weeks” or “Lose 50 lbs. in 5 days,” do you believe it?  Many of us know when it sounds […]

Read more

Conversation Interrupters

Conversation Interrupters

Conversation Interrupters Do you enjoy being in conversations where you get a sense that the other person has a hidden agenda? When this happens, do you keep your guard up?   Maybe you’ve been in a conversation before where you thought it was going well, and then […]

Read more

Overcoming The “Go Fish” Mentality

Overcoming The “Go Fish” Mentality

 Overcoming The “Go Fish” Mentality Did you play Go Fish when you were a kid? The game where you hold cards in your hand and the other player(s) asks you if you have any Kings, Nines, etc. When you have the card they call out, you have to […]

Read more

How To Find Your Sweet Spot When Selling

How To Find Your Sweet Spot When Selling

How To Find Your Sweet Spot When Selling Have you ever noticed when you’re learning to do something new, you have to concentrate hard with little to no distractions in order to do it right? And then as time goes by and you practice a few times, […]

Read more

A Simple Brand Strategy To Boost Your Visibility and Influence

A Simple Brand Strategy To Boost Your Visibility and Influence

As a special treat for you this week, I’ve asked my friend and mentor, Joie Gharrity, to be my first ever guest blogger. She’s been a huge inspiration and has helped make significant improvements in my business. Joie’s a brilliant brand strategist, marketer and content developer. I […]

Read more

What Are Clients Saying Behind Your Back?

What Are Clients Saying Behind Your Back?

What Are Clients Saying Behind Your Back? Have you ever wondered what people say about you and your business when you’re not around?   Of course, we all want our happy clients out there singing our praise. But, is that happening? And if not, why not?   […]

Read more

Do This First – The Sales Will Come

Do This First – The Sales Will Come
Read more

Are You Doing What It Takes?

Are You Doing What It Takes?

Are You Doing What It Takes? When it comes to growing your business and specifically sales, how’s it going? Are you on track and meeting your weekly and monthly goals? For those who are rocking their sales, Congrats! You deserve recognition for your hard work and effort. […]

Read more

How To Address Competition With Prospective Clients

How To Address Competition With Prospective Clients

How To Address Competition With Prospective Clients When a prospect brings up a competitor, do you ever feel frustrated or even irritated? What about when the competitor is not transparent with their offer, and it makes it look like they’re offering a better deal than you? Most […]

Read more

How To Effectively Deliver New Information To A Prospect

How To Effectively Deliver New Information To A Prospect

How To Effectively Deliver New Information To A Prospect Do you ever wish it was easier to share information with a prospect when they think they already know everything you’re going to say?  Maybe they’ve seen or heard about your product/service and have already started to form […]

Read more

Handing Out Business Cards Doesn’t Generate Business

Handing Out Business Cards Doesn’t Generate Business
Read more

Build Credibility Quickly When Networking

Build Credibility Quickly When Networking

Build Credibility Quickly When Networking Do you love to network? Do you look forward to attending networking events? I asked these same questions while presenting to a networking group recently and not one person raised their hand.   The next question was, “How many of you network […]

Read more

How To Say “No” To Pushy People

How To Say “No” To Pushy People
Read more

Effective Email Communication

Effective Email Communication

Effective Email Communication When’s the last time you sent out emails announcing some great new program and didn’t get a single response? Or you emailed an invite to someone to set up a time to chat about how your product/service may benefit them and never heard back? […]

Read more

What To Say To People Who Only Talk About Themselves

What To Say To People Who Only Talk About Themselves
Read more

Responding to Criticism

Responding to Criticism   Have you received any criticism lately? When you receive criticism do you go into fight or flight mode (the instinctive physiological response where you either ready yourself to resist forcibly or you run away)?  Which one is more common for you – fight […]

Read more

6 Steps To Better Client Interactions

6 Steps To Better Client Interactions

6 Steps To Better Client Interactions As we begin 2016, many of us will spend time reflecting on what worked in 2015, what we want more of in 2016 and setting new goals to achieve.   As you spend time reflecting and planning, consider taking some time […]

Read more

How To Figure Out What You’ll Make Next Year

How To Figure Out What You’ll Make Next Year

How To Figure Out What You’ll Make Next Year Have you begun planning out your business strategy for next year? And as part of your strategy, have you set a goal of what you want to make next year?   This is a discussion I’ve been having […]

Read more

The Silent Credibility Killer

The Silent Credibility Killer

The Silent Credibility Killer It’s been said time and time again, people buy from people they know, like and trust. In order to build trust with clients, you need to be credible. Do you give your hard earned money to someone you don’t believe in, don’t trust, […]

Read more

What Are They Really Asking?

What Are They Really Asking?

What Are They Really Asking?   Have you ever had a client ask you a question and you thought, “Why in the world are they asking me this?” Or maybe you felt pressured to answer a question when you didn’t want to in order to maintain the […]

Read more

Something To Be Thankful For

Something To Be Thankful For

Something To Be Thankful For Would you agree, some of the most challenging things in life teach the greatest life lessons? It certainly has been true in my experience. One of the greatest life lessons came a result of learning one of the core principles of selling. […]

Read more

How Many Times Should You Follow Up With Prospects?

How Many Times Should You Follow Up With Prospects?

How Many Times Should You Follow Up With Prospects? Have you ever wondered how many times you should follow up with someone? Have you ever worried you were coming off as pushy by asking someone multiple times to do business with you? Maybe you’ve felt concerned you’d […]

Read more

Answers Clients Understand

Answers Clients Understand

Answers Clients Understand Do you like when things make sense? When you hear something or learn something for the first time, have you ever noticed you often recall a  similar experience from your past to help you make sense of it all? This is known as association. […]

Read more

Work Twice As Hard & Make The Same Money? – Quit It!

Work Twice As Hard & Make The Same Money? – Quit It!

Work Twice As Hard & Make The Same Money? – Quit It! How many times in the last 4 weeks have you discounted your services/products? And, how many of those times did you offer it without your client even asking for a discount? In the last few […]

Read more

The Heart Of Your Business

The Heart Of Your Business

The Heart Of Your Business Much like the heart’s job is to pump the life blood throughout your body, sales is what pumps revenue into every area of your business. If some part of you is saying to yourself right now, “I don’t sell anything in my […]

Read more

Nobody Wants To Be Sold To This Way

Nobody Wants To Be Sold To This Way

Nobody Wants To Be Sold To This Way When’s the last time your phone rang and when you picked up you heard a pre-recorded message “selling” you on who to vote for, what service to sign up for, etc. Did you listen to the end? Were you […]

Read more

Stop Bait & Switch Selling

Stop Bait & Switch Selling

Stop Bait & Switch Selling A sure fire way to ruin a relationship is by misleading someone.  Whether you fib to your partner, your boss, your best friend or to your client, the relationship will suffer and may even be damaged beyond repair. Misleading clients in marketing […]

Read more

A Better Way To Evaluate Your Performance

A Better Way To Evaluate Your Performance

A Better Way To Evaluate Your Performance Would you say you’re your harshest critic? There’s a good chance you are, in fact, way harder on yourself than you are on anyone else. Maybe you hold yourself to a much higher standard than your fellow colleagues. After coaching […]

Read more

A Strategy For Making Decisions

A Strategy For Making Decisions

A Strategy For Making Decisions There’s a lot of talk about ROI, especially if you’re in sales or marketing. Managers, bosses and business coaches want to know what’s the Return On Investment for your activities and spending. Understanding ROI is crucial to your business success. And if […]

Read more

Do This When Presenting

Do This When Presenting

Do This When Presenting Have you ever found yourself in the audience with a speaker teaching you something and talking so fast, you end up shutting down and giving up on trying to learn what they’re teaching? Maybe, you initially tried to stay engaged and then found […]

Read more

How To Deal With Difficult People

How To Deal With Difficult People

How To Deal With Difficult People When it comes to connecting with new people, do you generally find it easy to do or has it been difficult in the past? There’s the people you meet and feel an instant connection, pretty easy to get the conversation going […]

Read more

Over Promise & Under Deliver

Over Promise & Under Deliver

Over Promise & Under Deliver When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or […]

Read more

Technology Isn’t Always The Answer

Technology Isn’t Always The Answer

Technology Isn’t Always The Answer Have you ever felt like a business was so in love with their cool new technology they forgot to connect with you as a customer? A new trend that comes to mind is the restaurants where you walk up and place your […]

Read more

Don’t Be A Chicken

Don’t Be A Chicken

Don’t Be A Chicken When’s the last time you got yourself all pumped up to do something to grow your business only to chicken out at the last minute because you were worried about what other people would think of you? Recently, I was the guest speaker […]

Read more

Phrases That Repel Clients

Phrases That Repel Clients

Phrases That Repel Clients Do you ever get tired of people telling you what you “should” do or what you “must” try? It’s become a popular tactic on social media, and if you’re anything like me, it’s off-putting and repelling. I worked with a client recently who […]

Read more

A Picture Is Worth Thousands Of Dollars

A Picture Is Worth Thousands Of Dollars
Read more

Is It Safe?

Is It Safe?

Is It Safe? An important selling technique is knowing how to create a safe environment for your clients. Safety can come in many forms and serve multiple purposes in the selling process. Safety in the context I’m talking about is knowing how to put your clients at […]

Read more

Why Not Me?

Why Not Me?

Why Not Me? What thoughts come to mind when someone says, “Why me?” or  “Why do these terrible things happen to me?” Do you agree with the person, maybe feel sorry for them? Is life being unfair and picking on them in some way? We all know […]

Read more

Set Yourself Up For Successful Sales Calls

Set Yourself Up For Successful Sales Calls

Set Yourself Up For Successful Sales Calls Have you ever received a call from a sales person and they pretended you’ve met even though you knew you hadn’t? Or maybe they told you something they knew about you, however, the information was wrong. At what point did […]

Read more

Getting Told “No” Sucks

Getting Told “No” Sucks

Getting Told “No” Sucks It’s true; it sucks when a client you want to work with tells you “No.” Maybe you’ve worked hard to earn their business. Maybe you know your product/service is a good fit to solve their problem and meet their need. Maybe they have a large […]

Read more

The #1 Mistake When Talking Price

The #1 Mistake When Talking Price

The #1 Mistake When Talking Price Talking price is one of the more common struggles my clients face. It can be uncomfortable, especially when clients ask for a discount. Learning not only what to say but how to say it is crucial to your success. In the […]

Read more