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Posts Tagged communication skills

What You Don’t Know

What You Don’t Know

What You Don’t Know Have you ever been in a conversation with someone who acted “as if” they already knew your opinion on a subject matter? Do you find being in a conversation with someone who constantly tells you want you to know and how you feel annoying?

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Phrases To Avoid When Telling Stories

Phrases To Avoid When Telling Stories

Phrases To Avoid When Telling Stories   How often do you tell stories in your business?   For many people, storytelling is a key skill in the art of effective selling. Learning how and when to tell stories has been instrumental in my success over the years. It’s

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Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients? Is there anything worse than someone who wants to sell you something as coming off as condescending? Let’s face it; nobody appreciates being talked down too. It’s a huge rapport breaker, and if you’re anything like me, people who come off

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Why Handing Out Literature Doesn’t Work

Why Handing Out Literature Doesn’t Work

Why Handing Out Literature Doesn’t Work When’s the last time you were walking somewhere, and someone forced a piece of paper into your hand? Did you gladly accept it, take it and throw it away the first chance you got or did you refuse to take it?

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Not interested. Or could it be something else?

Not interested. Or could it be something else?

Not interested. Or could it be something else? Recently a client expressed some frustration over a situation where a prospective customer scheduled a phone appointment and then didn’t answer at the scheduled time. My client left a voicemail and sent a follow-up email checking in about rescheduling

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You’ve Got The Look

You’ve Got The Look

You’ve Got The Look When’s the last time you heard this, “The eyes are the window to the soul?” What would be your guess as to how many songs have been sung about the eyes?  Here’s just a few that come to mind:  “Can’t Take My Eyes

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The Value Of A Favor

The Value Of A Favor

The Value Of A Favor   How many times this month have you done a favor for a client? A favor could be making an exception to your normal policies/procedures, offering a discount, tailoring a program, or doing something extra for the client. Did you specifically let

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Satisfying Curiosity

Satisfying Curiosity

Satisfying Curiosity Where would you rate yourself on a scale of 1 to 10 on your level of curiosity (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After trying

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Take What’s Offered

Take What’s Offered

Take What’s Offered Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a sales person, and the communication between us was so interesting that I’m sharing it in hopes you find

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“Just Kidding”

“Just Kidding”

“Just Kidding” When someone makes a negative comment to you and then follows up with, “Just Kidding,” do you believe them?  Do you ever wonder if some part of what they said, they actually meant? I was in the audience at an event recently, and the speaker

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What Goes Around…

What Goes Around…

What Goes Around… How long has it been since you either said or heard said: “What goes around comes around.” Consider this phrase and how you might use it to impact your business/sales in a positive way? For instance, let’s take referrals.  Have you ever given a

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My Name’s Not “Dear”

My Name’s Not “Dear”

My Name’s Not “Dear” Rapport is like a bank account, you’re either making a deposit, or you are making a withdrawal in each client interaction.  Do all that you can to build up your rapport “bank” balance to keep the relationship strong and moving forward.  We all

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Slinging Mud

Slinging Mud

Slinging Mud Imagine you’re thirsty.  All you can think about is a nice refreshing glass of water.  You’re craving it; you know how good it’s going taste when you get your first sip.  Now imagine someone comes along and just before you pick it up to take

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