Call Us: 360.509.6399

Posts Tagged rapport

List It Or Lose It – The Pricing Conundrum

List It Or Lose It – The Pricing Conundrum

List It Or Lose It – The Pricing Conundrum Do you struggle with whether or not to list pricing on your website? Maybe you’ve been advised by experts to not list your pricing. However, how many people are calling you after visiting your website to inquire about

Read more

Following Up vs. Chasing Clients – The Difference

Following Up vs. Chasing Clients – The Difference

Following Up vs. Chasing Clients – The Difference Do you know the difference between following up vs. chasing clients? For those who answered, “Not sure,” you’re not alone. This is one of the questions frequently asked when talking about sales. People struggle with when and how many times

Read more

Successful Selling At Vendor Events

Successful Selling At Vendor Events

Successful Selling At Vendor Events (This is an excerpt from an article published in the Business Among Moms Holiday Guide 2017 and posted on the BAM Blog, the full article can be read here) How successful are you selling at vendor events? Do you show up to

Read more

5 Tips For Effective Networking

5 Tips For Effective Networking

5 Tips For Effective Networking Networking when done effectively is an excellent way to grow your business. It’s economical (in most cases) and allows you to build strong client relationships.   In order to network effectively, here are five tips you can immediately implement into your next

Read more

Earning The Business – Even When They’re Already Buying Elsewhere

Earning The Business – Even When They’re Already Buying Elsewhere

Earning The Business – Even When They’re Already Buying Elsewhere Do you ever struggle with earning someone’s business because they’re already buying elsewhere? It’s unrealistic to think you won’t face competition in your industry. And even though there’s plenty of “fish in the sea,” sometimes our ideal

Read more

What You Think Is Important Is Costing You Business

What You Think Is Important Is Costing You Business

What You Think Is Important Is Costing You Business   In the selling process, it’s easy to get caught up in what we think our client needs to know. Unfortunately, what you think is important may, in fact, be costing you business. It’s actually more important to

Read more

Bringing Intensity To Relationship Selling

Bringing Intensity To Relationship Selling

Bringing Intensity To Relationship Selling When’s the last time you wondered if you should bring more intensity into your selling process? Maybe you suspect that your sales would increase if you were more aggressive. Yet bringing intensity may not be your style and therefore is too far

Read more

How To Gracefully Tell Someone, “Get To The Point!”

How To Gracefully Tell Someone, “Get To The Point!”

How To Gracefully Tell Someone, “Get To The Point!” When’s the last time you wanted to shout at someone, “GET TO THE POINT!” We’ve all found ourselves on the receiving end of someone’s long drawn-out explanation or story. Maybe in these situations, you’re able to maintain your

Read more

Why Your Ideal Client Isn’t Buying From You

Why Your Ideal Client Isn’t Buying From You

Why Your Ideal Client Isn’t Buying From You When’s the last time you were frustrated because your ideal client wasn’t buying from you? Maybe you’ve spent a lot of time and money mapping out who your ideal client. Yet, that type of client still isn’t showing up

Read more

Introductions And Saying Your Name

Introductions And Saying Your Name

Introductions and Saying Your Name   When making introductions, do you say your name? For those who had an immediate “Yes, of course, response,” are you sure?   When someone you know introduces you, do you say your name to the person you’re being introduced too? It’s

Read more

There’s No Shame In This Game

There’s No Shame In This Game

There’s No Shame In This Game Shame – it’s one of those emotions that can paralyze people into inaction. When’s the last time you felt shame in your business? Was it when you were asking for the sale? Maybe it was when someone was telling you how

Read more

First Impression And A Microphone

First Impression And A Microphone

First Impression And A Microphone   How do you feel about speaking into a microphone? Is having your voice amplified fun for you, or do you shy away from a microphone?   How important is it that you make a positive first impression when meeting people for

Read more

Are You “Educating” Clients Out Of Buying?

Are You “Educating” Clients Out Of Buying?

Are You “Educating” Clients Out Of Buying?   When’s the last time you caught yourself saying, “I’m not a salesperson. I just want to educate people.”   People say this when they hear I’m a sales trainer/coach, “I’m not a salesperson, I prefer to educate people.” Most people

Read more

When You Don’t Know What To Say, Say This

When You Don’t Know What To Say, Say This

When You Don’t Know What To Say, Say This When’s the last time you struggled with how to respond to something someone said to you? Did you spend hours, days or maybe even weeks thinking of all the things you “could have” or “should have” said after

Read more

Is Your Scheduling Software Turning Clients Off?

Is Your Scheduling Software Turning Clients Off?

Is Your Scheduling Software Turning Clients Off? Is your scheduling software turning clients off? When’s the last time you read through the message attached to your scheduling link?   There are so many reasons to use a scheduling program and it can easily turn people off when not positioned properly.

Read more

When Resolving Client Issues, Don’t Say This

When Resolving Client Issues, Don’t Say This

 When Resolving Client Issues, Don’t Say This When you pay money for a product/service and something goes wrong, what do you most want to happen next? Do you want a resolution from the company/individual? Do you want swift action taken? Maybe you want an apology.  Or do

Read more

Are You The Exception To The Rule?

Are You The Exception To The Rule?

Are You The Exception To The Rule? When’s the last time you convinced yourself that you are the exception to the rule? And more importantly, when you think of yourself as the exception, is it a positive in your life/business or is it a negative?   It’s

Read more

2 Tips For Setting Your Price

2 Tips For Setting Your Price

2 Tips For Setting Your Price   When’s the last time you wondered if you should raise your price? Maybe you charge by the hour and find this to be a difficult way to make money long term.   A common discussion with my clients resolves around

Read more

Is It A Favor?

Is It A Favor?

Is It A Favor? When someone tells you after the fact that they did you a favor how do you generally respond? Most likely you’re grateful.   However, what if the person acts a little put out by doing you a favor even if you didn’t ask or

Read more

What You Don’t Know

What You Don’t Know

What You Don’t Know Have you ever been in a conversation with someone who acted “as if” they already knew your opinion on a subject matter? Do you find being in a conversation with someone who constantly tells you want you to know and how you feel annoying?

Read more

Clear The Field

Clear The Field

Clear The Field Do you ever get fed up with people who act as if they might buy from you and then never do? It may be time to start implementing a simple strategy that I refer to as “Clear the field” when it comes to your business.

Read more

Do You Reek Of Desperation?

Do You Reek Of Desperation?

Do You Reek Of Desperation? What might an observer say when asked how committed you are to growing your business? Would the observer be impressed with your level of commitment? What about your dedication to expanding your skill set? And last, what observations would they make about

Read more

The Difference Between Creating Curiosity & Being Salesy

The Difference Between Creating Curiosity & Being Salesy

The Difference Between Creating Curiosity & Being Salesy How good are you at creating curiosity? And do you ever worry about coming off as salesy when sharing about your business?   It’s a fine line – the difference between creating curiosity and sounding salesy. Be sure you understand the

Read more

Are You Maximizing Referrals?

Are You Maximizing Referrals?

Are You Maximizing Referrals?   Do you ever wonder if you’re maximizing your referrals?  When’s the last time someone sent you a referral? And how long did it take you to follow up with the referral?   Check out this week’s tip on how to maximize referrals

Read more

Why You’re Expecting Too Much From Your Clients

Why You’re Expecting Too Much From Your Clients

Why You’re Expecting Too Much From Your Clients When’s the last time you received a message and after listening to it/reading it, you had no idea what you were supposed to do next? Do you find that frustrating?  Do you ever wonder, “Was this message meant for

Read more

Tone This Down When Selling

Tone This Down When Selling

Tone This Down When Selling How do you respond when people present their product/service to you in a way that makes it seem as if you don’t buy from them, you’re killing yourself, damaging the environment, and/or robbing people of basic human rights? And do you even

Read more

Words That Motivate and Influence

Words That Motivate and Influence

Words That Motivate and Influence Do you have trigger words? Words that when you hear them pique your interest or maybe even stop you in your tracks because you’ve got to know more? Most of us have a few trigger words. Of course one of the biggest

Read more

Avoid Saying This To Clients

Avoid Saying This To Clients

Avoid Saying This To Clients What’s worse, being forced to endure something you don’t want or having the person forcing something on you act as if it was your idea in the first place?   Depending on the situation, you may speak up right away and put

Read more

Success Leaves Clues

Success Leaves Clues

Success Leaves Clues When’s the last time you thought about what success means to you? Is this something you focus on regularly?   Years ago when learning NLP we learned that success leaves clues. Learning how to pay exquisite attention to the people who are having success in

Read more

Phrases To Avoid When Telling Stories

Phrases To Avoid When Telling Stories

Phrases To Avoid When Telling Stories   How often do you tell stories in your business?   For many people, storytelling is a key skill in the art of effective selling. Learning how and when to tell stories has been instrumental in my success over the years. It’s

Read more

The Clients You Should Focus On

The Clients You Should Focus On

The Clients You Should Focus On When’s the last time you stumbled upon a sign that made you pause and ponder about a deeper meaning? Maybe the sign was meant to be funny, or maybe it was meant to help you find your way somewhere, and yet

Read more

Price: It’s Not What, It’s How

Price: It’s Not What, It’s How

Price: It’s Not What, It’s How You know that old saying, “It’s not what she said, it’s how she said it.”  How many times have you gotten yourself into a sticky situation by the “how” you said something?   A frequent topic clients want to discuss is

Read more

Why Chasing Clients Doesn’t Work

Why Chasing Clients Doesn’t Work

Why Chasing Clients Doesn’t Work Do you like to be chased? For instance, if someone right now said to you, “I’m going to chase you,” would you prepare to run? And, would it be kind of fun, would you enjoy it?   In the selling process when

Read more

Are You Missing A Step?

Are You Missing A Step?

Are You Missing A Step?   As a kid, did you ever try to jump up as many steps as you could at one time? Were you able to jump up 2 or even 3 steps? Maybe you got a group of friends together and you all tried

Read more

Are You Penny Wise & Pound Foolish?

Are You Penny Wise & Pound Foolish?

Are You Penny Wise & Pound Foolish? Have you ever found yourself in a situation where you fully intended to buy something only to find you didn’t have enough cash on you to make the purchase and the store didn’t accept credit cards? Maybe you left the

Read more

Identifying An Ideal Client

Identifying An Ideal Client

Identifying An Ideal Client   Have you ever had a day when you felt like banging your head on your desk if another client asked you this dreaded question, “Why do you need to know that?”   How many times have you needed information from your client

Read more

Little Missed Opportunities Adding Up To Hefty Losses

Little Missed Opportunities Adding Up To Hefty Losses

Little Missed Opportunities Adding Up To Hefty Losses When’s the last time you stopped and evaluated the materials you’re putting out in the world to build your business? For those of you like me, you complete something, and then you move on to the next thing. You

Read more

How To Entice Prospects

How To Entice Prospects

How To Entice Prospects   When’s the last time you got a taste of something so delicious you just had to have more?  Or maybe you learned something so interesting you were enticed to find out more?   One of the struggles I hear from clients over

Read more

How To Minimize Misunderstandings

How To Minimize Misunderstandings

How To Minimize Misunderstandings Is there anything more frustrating than someone misinterpreting what you’ve said and taking offense to your comments?   In this day and age, it’s so easy for this to happen. We communicate so much over social media, email, and text message that we have little

Read more

A Big Mistake

A Big Mistake

A Big Mistake When you think about what you offer to your clients, do you consider yourself different from your competitors? Chances are your experience, your style and/or your approach makes you stand out from the crowd.   How do you talk about your uniqueness? Do you

Read more

Are You Causing Customer Indecision?

Are You Causing Customer Indecision?

Are You Causing Customer Indecision? When’s the last time you thought a client was ready to buy and then they didn’t? You got the dreaded response, “I’m going to wait and think about it some more.”   Did you feel frustrated and maybe a little confused. Do you

Read more

Stop Saying This In Place Of An Apology

Stop Saying This In Place Of An Apology

Stop Saying This In Place Of An Apology When’s the last time you were the customer and had a bad experience?  Maybe it was at a restaurant, a local store or maybe it was with someone you hired to provide a service for you. Did you bring

Read more

Avoid Attachment When Selling

Avoid Attachment When Selling

Avoid Attachment When Selling When’s the last time you worked hard to earn a client’s business only to be told you didn’t get the deal? Were you disappointed, frustrated, or even ticked off? It sucks to work hard for someone and have them not understand the value of what you’re

Read more

Vulnerability vs. Inappropriate Sharing

Vulnerability vs. Inappropriate Sharing

Vulnerability vs. Inappropriate Sharing   There’s a lot of talk about the power of vulnerability and how it connects people.   Since a big part of what I teach is building rapport and developing long-term client relationships, the concept of vulnerability comes up frequently.   At one

Read more

Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients? Is there anything worse than someone who wants to sell you something as coming off as condescending? Let’s face it; nobody appreciates being talked down too. It’s a huge rapport breaker, and if you’re anything like me, people who come off

Read more

Why Handing Out Literature Doesn’t Work

Why Handing Out Literature Doesn’t Work

Why Handing Out Literature Doesn’t Work When’s the last time you were walking somewhere, and someone forced a piece of paper into your hand? Did you gladly accept it, take it and throw it away the first chance you got or did you refuse to take it?

Read more

How To Create Curiosity About Your Business

How To Create Curiosity About Your Business

How To Create Curiosity About Your Business   Have you ever noticed the difference between how you call a dog vs. how you call a cat?   Many times when people call dogs, there is excitement in their tone and an almost frantic pitch to their voice,

Read more

Never Dread Following Up Again

Never Dread Following Up Again

Never Dread Following Up Again How good are you at following up with prospects?  When you meet someone and take their business card, do you immediately reach out to them once you’re back at your office? Or are you like the rest of us and the business

Read more

How To End A Conversation Gracefully

How To End A Conversation Gracefully

How To End A Conversation Gracefully   Have you ever found yourself in a conversation and you’re not quite sure how to end it?   Maybe you attended a networking meeting recently, and although you enjoyed the conversation, you knew it was time to move on, yet

Read more

Are You Asking For What You Want?

Are You Asking For What You Want?

Are You Asking For What You Want? When’s the last time someone asked you a question that made you stop what you were doing and really think about your answer? You know one of those big questions that you could easily give a standard response to but

Read more

Don’t Be Overly Committed

Don’t Be Overly Committed

Don’t Be Overly Committed It was Albert Einstein who said, “The definition of insanity is doing something over and over again and expecting a different result.”   Have you ever met someone and you thought to yourself, “Why do they keep making the same mistake over and

Read more

Building Long-Term Client Relationships

Building Long-Term Client Relationships

 Building Long-Term Client Relationships When you’re in the position of being a client/customer, do you enjoy being thanked for your business? Is it important to you?   Let’s face it; you can have the best product/service in the world and it doesn’t really matter unless you have

Read more

Are Your Clients Skeptics?

Are Your Clients Skeptics?

Are Your Clients Skeptics?     When you read or hear about a new program that is promising never before seen results like, “Make Six Figures in Six Weeks” or “Lose 50 lbs. in 5 days,” do you believe it?  Many of us know when it sounds

Read more

Conversation Interrupters

Conversation Interrupters

Conversation Interrupters Do you enjoy being in conversations where you get a sense that the other person has a hidden agenda? When this happens, do you keep your guard up?   Maybe you’ve been in a conversation before where you thought it was going well, and then

Read more

Overcoming The “Go Fish” Mentality

Overcoming The “Go Fish” Mentality

 Overcoming The “Go Fish” Mentality Did you play Go Fish when you were a kid? The game where you hold cards in your hand and the other player(s) asks you if you have any Kings, Nines, etc. When you have the card they call out, you have to

Read more

How To Find Your Sweet Spot When Selling

How To Find Your Sweet Spot When Selling

How To Find Your Sweet Spot When Selling Have you ever noticed when you’re learning to do something new, you have to concentrate hard with little to no distractions in order to do it right? And then as time goes by and you practice a few times,

Read more

What Are Clients Saying Behind Your Back?

What Are Clients Saying Behind Your Back?

What Are Clients Saying Behind Your Back? Have you ever wondered what people say about you and your business when you’re not around?   Of course, we all want our happy clients out there singing our praise. But, is that happening? And if not, why not?  

Read more

Do This First – The Sales Will Come

Do This First – The Sales Will Come

Do This First – The Sales Will Come Have you ever met someone and instantly thought to yourself, this person is only interested in selling me something? If you’re like me, that is an instant turn off, and usually, I want to get out of that conversation

Read more

Build Credibility Quickly When Networking

Build Credibility Quickly When Networking

Build Credibility Quickly When Networking Do you love to network? Do you look forward to attending networking events? I asked these same questions while presenting to a networking group recently and not one person raised their hand.   The next question was, “How many of you network

Read more

What To Say To People Who Only Talk About Themselves

What To Say To People Who Only Talk About Themselves

What To Say To People Who Only Talk About Themselves When’s the last time you attended a networking event?  If you’re like me, you regularly network as a means to build your community and grow your business.   At said networking events, have you ever encountered the

Read more

Responding to Criticism

Responding to Criticism   Have you received any criticism lately? When you receive criticism do you go into fight or flight mode (the instinctive physiological response where you either ready yourself to resist forcibly or you run away)?  Which one is more common for you – fight

Read more

The Silent Credibility Killer

The Silent Credibility Killer

The Silent Credibility Killer It’s been said time and time again, people buy from people they know, like and trust. In order to build trust with clients, you need to be credible. Do you give your hard earned money to someone you don’t believe in, don’t trust,

Read more

Answers Clients Understand

Answers Clients Understand

Answers Clients Understand Do you like when things make sense? When you hear something or learn something for the first time, have you ever noticed you often recall a  similar experience from your past to help you make sense of it all? This is known as association.

Read more

The Heart Of Your Business

The Heart Of Your Business

The Heart Of Your Business Much like the heart’s job is to pump the life blood throughout your body, sales is what pumps revenue into every area of your business. If some part of you is saying to yourself right now, “I don’t sell anything in my

Read more

Do This When Presenting

Do This When Presenting

Do This When Presenting Have you ever found yourself in the audience with a speaker teaching you something and talking so fast, you end up shutting down and giving up on trying to learn what they’re teaching? Maybe, you initially tried to stay engaged and then found

Read more

Over Promise & Under Deliver

Over Promise & Under Deliver

Over Promise & Under Deliver When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or

Read more

Technology Isn’t Always The Answer

Technology Isn’t Always The Answer

Technology Isn’t Always The Answer Have you ever felt like a business was so in love with their cool new technology they forgot to connect with you as a customer? A new trend that comes to mind is the restaurants where you walk up and place your

Read more

Phrases That Repel Clients

Phrases That Repel Clients

Phrases That Repel Clients Do you ever get tired of people telling you what you “should” do or what you “must” try? It’s become a popular tactic on social media, and if you’re anything like me, it’s off-putting and repelling. I worked with a client recently who

Read more

A Picture Is Worth Thousands Of Dollars

A Picture Is Worth Thousands Of Dollars

A Picture Is Worth Thousands Of Dollars You’ve heard the saying, “A picture’s worth a thousand words.” Here’s a new one for you, “A picture is worth thousands of dollars.” Or at least it has been in my business, and there’s a good chance it can be

Read more

Is It Safe?

Is It Safe?

Is It Safe? An important selling technique is knowing how to create a safe environment for your clients. Safety can come in many forms and serve multiple purposes in the selling process. Safety in the context I’m talking about is knowing how to put your clients at

Read more

Getting Told “No” Sucks

Getting Told “No” Sucks

Getting Told “No” Sucks It’s true; it sucks when a client you want to work with tells you “No.” Maybe you’ve worked hard to earn their business. Maybe you know your product/service is a good fit to solve their problem and meet their need. Maybe they have a large

Read more

You Gotta Pace Before You Lead

You Gotta Pace Before You Lead

You Gotta Pace Before You Lead When’s the last time you found yourself interacting with a client and thinking to yourself, “Geez, I wish this person was more upbeat, relaxed, friendly,…, more like me.” Last week I had the pleasure of training sales professionals in Phoenix.  One

Read more

Asked & Answered!?

Asked & Answered!?

Asked & Answered!? Have you ever been in a conversation with someone where you thought to yourself, “Do I even need to be here for this, I’m not even a part of the conversation?” In the last couple weeks, I’ve had 3 separate experiences where I found

Read more

You’ve Got The Look

You’ve Got The Look

You’ve Got The Look When’s the last time you heard this, “The eyes are the window to the soul?” What would be your guess as to how many songs have been sung about the eyes?  Here’s just a few that come to mind:  “Can’t Take My Eyes

Read more

The Value Of A Favor

The Value Of A Favor

The Value Of A Favor   How many times this month have you done a favor for a client? A favor could be making an exception to your normal policies/procedures, offering a discount, tailoring a program, or doing something extra for the client. Did you specifically let

Read more

Satisfying Curiosity

Satisfying Curiosity

Satisfying Curiosity Where would you rate yourself on a scale of 1 to 10 on your level of curiosity (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After trying

Read more

Take What’s Offered

Take What’s Offered

Take What’s Offered Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a sales person, and the communication between us was so interesting that I’m sharing it in hopes you find

Read more

“Just Kidding”

“Just Kidding”

“Just Kidding” When someone makes a negative comment to you and then follows up with, “Just Kidding,” do you believe them?  Do you ever wonder if some part of what they said, they actually meant? I was in the audience at an event recently, and the speaker

Read more

What Goes Around…

What Goes Around…

What Goes Around… How long has it been since you either said or heard said: “What goes around comes around.” Consider this phrase and how you might use it to impact your business/sales in a positive way? For instance, let’s take referrals.  Have you ever given a

Read more

My Name’s Not “Dear”

My Name’s Not “Dear”

My Name’s Not “Dear” Rapport is like a bank account, you’re either making a deposit, or you are making a withdrawal in each client interaction.  Do all that you can to build up your rapport “bank” balance to keep the relationship strong and moving forward.  We all

Read more

New & You

New & You

New & You Learning to do something new can be uncomfortable.  It requires change.  Most of us internally groan a little when we have to “change” something.  My long time teacher and NLP trainer use to quote, Mark Twain when talking about change, “The only person that

Read more

Slinging Mud

Slinging Mud

Slinging Mud Imagine you’re thirsty.  All you can think about is a nice refreshing glass of water.  You’re craving it; you know how good it’s going taste when you get your first sip.  Now imagine someone comes along and just before you pick it up to take

Read more

Why So Contrary?

Why So Contrary?

Why So Contrary? Many of us have someone in our life that regardless of what we say, they offer an opposing view. I say/He says: Black/White Yes/No True/False Spicy/Mild Sunshine/Rain and the list goes on and on… Anyone in particular come to mind for you: your loving partner,

Read more

Be Interesting & Relevant

Be Interesting & Relevant

Be Interesting & Relevant When meeting someone for the first time, do you ever struggle with what to say when you get asked the question, “What do you do?” For those that sometimes stumble answering this question, I have a simple strategy for you. I learned this

Read more

A Nicer Way To Ask

A Nicer Way To Ask

A Nicer Way To Ask How often do people ask you this question, “Does that make sense?” How often do you ask people, “Does that make sense?” I admit this comes out of my mouth way more often than I would like. You might be wondering why I would suggest another

Read more

Make It Easy

Make It Easy

Make It Easy Have you ever noticed, most people talk in general terms? The drawback is when we do this, we make it very hard for the other person to know what we want/need. A few years back someone I worked with would tell me over and

Read more

Get In-Sync

Get In-Sync

Get In-Sync A simple way to build rapport with prospective clients and deepen your rapport with existing clients is to learn how to get in sync. When it takes less energy (when you are in-sync), your client’s ability to pay attention, converse and ask questions increases.  

Read more