Call Us: 360.509.6399

Posts Tagged training

Earning The Business – Even When They’re Already Buying Elsewhere

Earning The Business – Even When They’re Already Buying Elsewhere

Earning The Business – Even When They’re Already Buying Elsewhere Do you ever struggle with earning someone’s business because they’re already buying elsewhere? It’s unrealistic to think you won’t face competition in your industry. And even though there’s plenty of “fish in the sea,” sometimes our ideal […]

Read more

Are You Missing A Step?

Are You Missing A Step?

Are You Missing A Step?   As a kid, did you ever try to jump up as many steps as you could at one time? Were you able to jump up 2 or even 3 steps? Maybe you got a group of friends together and you all tried […]

Read more

Are Your Clients Skeptics?

Are Your Clients Skeptics?

Are Your Clients Skeptics?     When you read or hear about a new program that is promising never before seen results like, “Make Six Figures in Six Weeks” or “Lose 50 lbs. in 5 days,” do you believe it?  Many of us know when it sounds […]

Read more

Do This First – The Sales Will Come

Do This First – The Sales Will Come

Do This First – The Sales Will Come Have you ever met someone and instantly thought to yourself, this person is only interested in selling me something? If you’re like me, that is an instant turn off, and usually, I want to get out of that conversation […]

Read more

How To Address Competition With Prospective Clients

How To Address Competition With Prospective Clients

How To Address Competition With Prospective Clients When a prospect brings up a competitor, do you ever feel frustrated or even irritated? What about when the competitor is not transparent with their offer, and it makes it look like they’re offering a better deal than you? Most […]

Read more

Do This When Presenting

Do This When Presenting

Do This When Presenting Have you ever found yourself in the audience with a speaker teaching you something and talking so fast, you end up shutting down and giving up on trying to learn what they’re teaching? Maybe, you initially tried to stay engaged and then found […]

Read more

Over Promise & Under Deliver

Over Promise & Under Deliver

Over Promise & Under Deliver When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or […]

Read more

Why Not Me?

Why Not Me?

Why Not Me? What thoughts come to mind when someone says, “Why me?” or  “Why do these terrible things happen to me?” Do you agree with the person, maybe feel sorry for them? Is life being unfair and picking on them in some way? We all know […]

Read more

Set Yourself Up For Successful Sales Calls

Set Yourself Up For Successful Sales Calls

Set Yourself Up For Successful Sales Calls Have you ever received a call from a sales person and they pretended you’ve met even though you knew you hadn’t? Or maybe they told you something they knew about you, however, the information was wrong. At what point did […]

Read more

Not interested. Or could it be something else?

Not interested. Or could it be something else?

Not interested. Or could it be something else? Recently a client expressed some frustration over a situation where a prospective customer scheduled a phone appointment and then didn’t answer at the scheduled time. My client left a voicemail and sent a follow-up email checking in about rescheduling […]

Read more

Asked & Answered!?

Asked & Answered!?

Asked & Answered!? Have you ever been in a conversation with someone where you thought to yourself, “Do I even need to be here for this, I’m not even a part of the conversation?” In the last couple weeks, I’ve had 3 separate experiences where I found […]

Read more

Your Internal State May Be Costing You Clients

Your Internal State May Be Costing You Clients

Your Internal State May Be Costing You Clients Before you walk into a meeting with a prospective client, do you take a moment to collect yourself?  If not, you may be costing yourself clients. In my NLP (neuro-linguistic programming) training, we spent a lot of time focused […]

Read more

You’ve Got The Look

You’ve Got The Look

You’ve Got The Look When’s the last time you heard this, “The eyes are the window to the soul?” What would be your guess as to how many songs have been sung about the eyes?  Here’s just a few that come to mind:  “Can’t Take My Eyes […]

Read more

The Value Of A Favor

The Value Of A Favor

The Value Of A Favor   How many times this month have you done a favor for a client? A favor could be making an exception to your normal policies/procedures, offering a discount, tailoring a program, or doing something extra for the client. Did you specifically let […]

Read more

When A Client Asks For A Discount

When A Client Asks For A Discount

When A Client Asks For A Discount   Discounts, Savings, Special Offers Are you a fan of a good bargain? I am, I love a good deal! Now, flip it around, when your client ask you for a discount, do you dread responding? For those thinking, “Oh, […]

Read more

Satisfying Curiosity

Satisfying Curiosity

Satisfying Curiosity Where would you rate yourself on a scale of 1 to 10 on your level of curiosity (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After trying […]

Read more

Take What’s Offered

Take What’s Offered

Take What’s Offered Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a sales person, and the communication between us was so interesting that I’m sharing it in hopes you find […]

Read more

“Just Kidding”

“Just Kidding”

“Just Kidding” When someone makes a negative comment to you and then follows up with, “Just Kidding,” do you believe them?  Do you ever wonder if some part of what they said, they actually meant? I was in the audience at an event recently, and the speaker […]

Read more

My Name’s Not “Dear”

My Name’s Not “Dear”

My Name’s Not “Dear” Rapport is like a bank account, you’re either making a deposit, or you are making a withdrawal in each client interaction.  Do all that you can to build up your rapport “bank” balance to keep the relationship strong and moving forward.  We all […]

Read more

Slinging Mud

Slinging Mud

Slinging Mud Imagine you’re thirsty.  All you can think about is a nice refreshing glass of water.  You’re craving it; you know how good it’s going taste when you get your first sip.  Now imagine someone comes along and just before you pick it up to take […]

Read more