How To Stop Overcommitting & Leaving Clients Disappointed
Over-promising and under-delivering is the last thing you want to do.
Doing so is the fastest way to damage your integrity and your relationship with your clients. In reality, your aim should be to under-promise and over-deliver. As imperfect humans, we can’t always hit our aims. An easier aim is to manage a clearly communicated, realistic expectation rather than overcommitting.
Your very own Sales Maven, Nikki Rausch, is here to offer tips, techniques, and strategies to master your sales conversations. Discover methods to place yourself in the position to thrive in business and produce true value for your audience. Today, learn to communicate realistic expectations to stop overcommitting and leaving clients disappointed on this episode of the Sales Maven Show.
In today’s episode, Nikki highlights four questions to ask yourself that will slow you down enough to buffer the knee-jerk “YES” you want to give to every project, task, or meeting. Each of the four questions is simple enough and short enough for you to remember during your sales conversations. Nikki then goes over a language tip of how to communicate appropriately with a client so you can set realistic expectations.
If used properly, you can manage expectations to keep yourself from overcommitting.
Being clear about your expectations gives you and your clients options. Are you being honest about the capacity of what you can handle? Are you capable of delivering the request? Monitor how you are delegating your time and effort for your commitments. Even if you think you want to commit, sometimes the reality is that you don’t actually want to commit or you can’t commit. Empower yourself with language that will keep your business and your clients at peace.
Nikki wants to invite you to join the Sales Maven Society, don't miss this opportunity for you and Nikki to work together. Bring your questions, concerns, sales challenges, and she provides answers and guidance to boost your confidence. Join the Sales Maven Society here, click add to cart, and then checkout and use coupon code: 47trial to get your first month for $47.00!
In This Episode:
[00:42] – Welcome, and thank you for listening!
[02:27] – Why did Nikki decide on today’s topic?
[05:19] – Dig deep to be honest on what you actually want to put effort towards.
[07:48] – Are you being honest about whether you are capable of handling the job versus leveraging assistance for a task?
[09:24] – Monitor how you are delegating your time for your commitments.
[11:26] – Then, Nikki explains why knee-jerk responses to questions must be challenged.
[14:21] – Are you “in-time” or “on-time”?
[17:21] – Beware of overcommitting on a newsletter schedule.
[20:21] – Keep your integrity by setting a realistic expectation of what is possible.
[22:56] – Grow your team with Jamie Van Cuyk.
[25:39] – Thank you for listening. Nikki is so grateful you are here!
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To download free Resources from Nikki: www.yoursalesmaven.com/maven