How To Successfully Start A Consultation Call: On-Air Coaching Call
With Allison Flinn
Guide prospective clients through a consultation call with language and parameters to increase your close rate for your business.
Your very own Sales Maven, Nikki Rausch, is here to offer tips, techniques, and strategies to master your sales conversations. Discover methods to place yourself in the position to thrive in business and produce true value for your audience. Today, learn how to pre-frame client interactions (ie:a consultation call), approach budgeting discussions, and delegate more responsibility to a team on this episode of the Sales Maven Show.
Allison Flinn, a member of the Sales Maven Society, is the entrepreneur receiving advice for the on-air coaching call during this episode. Allison Flinn is the founder of Reclaim Professional Organizing, an in-home professional organizing service based in Raleigh, NC. Her team works with clients to help them organize the rooms in their homes. Clients achieve an organized home that complements their lifestyle as a result of Allison’s expertise; like her official designation of CPO® (Certified Professional Organizer).
Reclaim Professional Organizing is operating with 11 years of an intimate team, and looking to expand soon. Allison is looking to further refine her process by improving the introductory conversation educating a client. Most of the communication dealing needed in these conversations are dependent on Allison’s ability to provide and discover the most useful information. Creating a sturdy base of information and understanding between the two parties allows Allison to close sales more often.
Allison is specifically searching for ways to close more sales on a consultation call.
Nikki goes in depth about using a pre-frame strategy to set the stage of the call before diving right into business. While the conversation goes deeper into the topic, Nikki touches on inevitably related lessons such as gaining clarity on a budget, creating checkpoints in a consultation process, and utilizing team members for new levels of responsibility.
Nikki wants to invite you to join the Sales Maven Society. Don't miss this opportunity for you and Nikki to work together. Bring your questions, concerns, sales challenges, and she provides answers and guidance to boost your confidence. Join the Sales Maven Society here, click add to cart, and then checkout and use coupon code: 47trial to get your first month for $47.00!
In This Episode:
[[00:42] – Welcome, and thank you for listening!
[02:42] – Allison shares what kind of situations people usually call-in for her business.
[04:24] – How does Allison help clients choose the most effective products for organization?
[06:45] – Allison is looking to further refine her process by improving the consultation calls.
[08:33] – Nikki asks questions to evaluate Allison’s approach to starting consultation calls. Then, Nikki emphasizes the skill of pre-framing.
[10:46] – Then, what happens after the pre-frame stage?
[12:19] – Doing this when educating a client about a brand is actually counterproductive.
[14:10] – When is the right time to ask clients about a budget? Nikki explains a pre-frame to use for gaining more clarity around project budgets.
[16:44] – Next, Allison speaks about the in-home assessments of her business, and how that aspect of her business model impacts the communication with clients.
[19:11] – Then how can more sales be closed over the phone?
[22:01] – Next, Nikki and Allison imagine what it looks like for Allison to utilize her team more in the closing process.
[24:11] – As a result, Allison feels this type of team approach creates a more authentic connection with clients.
[27:06] – Then, Nikki points out this underlying theme that she noticed over the conversation with Allison.
[29:45] – Allison appreciates that Nikki responds quickly to the Sales Maven Society.
[32:11] – Use this question for your sales conversation. This requires knowing implied language and timing.
[34:14] – Thank you for listening. Nikki is so grateful you are here!
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