Sales Tactics and Strategies:

Sales Tactics & Strategies: There’s a lot of talk about the power of vulnerability and how it connects people. Since a big part of what I teach is building rapport and developing long-term client relationships, the concept of vulnerability comes up frequently. At one of my speaking events last week a Therapist in the audience…

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Business Reputation, Positive Impression, Rapport, Savvy Sales Tip

Have you ever wondered what people say about you and your business when you’re not around? Of course, we all want our happy clients out there singing our praise. But, is that happening? And if not, why not? Not too long ago someone (let’s call this person Chris) who I’ve admired in business was all…

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Customer Commitments, Client Expectations, Customer Service, Selling Techniques

When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or did you just not bring it up the next time you interacted with…

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Client Relationships, Selling, Business Tips

Recently, while having a discussion with a client, she mentioned her favorite color was red. As soon as she said “red,” I imagined fire engine red. Then she said, “Not candy apple red, blood red.”  If she had not clarified the shade of red, I would have gone on thinking my version of red was…

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