Posts Tagged ‘Client Expectations’
Context In Communication: Why You’re Expecting Too Much From Your Clients
Context Communication: When’s the last time you received a message and after listening to it/reading it, you had no idea what you were supposed to do next? Do you find that frustrating? Do you ever wonder, “Was this message meant for me or did this find it’s way to me by accident?” Have you ever…
Read MoreSales Tactics and Strategies: Vulnerability vs. Inappropriate Sharing
There’s a lot of talk about the power of vulnerability and how it connects people. Could this be the missing link in sales tactics and strategies? Since a big part of what I teach is building rapport and developing long-term client relationships, the concept of vulnerability comes up frequently when I’m talking about sales tactics…
Read MoreWhat Are Clients Saying Behind Your Back?
Have you ever wondered what people say about you and your business when you’re not around? Of course, we all want our happy clients out there singing our praise. But, is that happening? And if not, why not? Not too long ago someone (let’s call this person Chris) who I’ve admired in business was all…
Read MoreOver Promise & Under Deliver
When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or did you just not bring it up the next time you interacted with…
Read MoreDelivering On Client’s Expectations
Recently, while having a discussion with a client, she mentioned her favorite color was red. As soon as she said “red,” I imagined fire engine red. Then she said, “Not candy apple red, blood red.” If she had not clarified the shade of red, I would have gone on thinking my version of red was…
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