Is Your Scheduling Software For Appointments Turning Clients Off?

scheduling software for appointments messaging sales maven

Is your scheduling software for appointments turning clients off? Do you have scheduling software for appointments? When’s the last time you read through the message attached to your scheduling link? There are so many reasons to use a scheduling program and it can easily turn people off when not positioned properly. Two years ago I wrote an article…

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Diffusing An Angry Customer By Pacing & Leading

woman diffusing an angry customer

Diffusing An Angry Customer: When’s the last time you lost your cool at a company for mistreating you as a client? Unfortunately, too often the way companies train their employees to handle angry customers is what escalates the situation vs. calming them down. A few weeks back, after multiple attempts of working with my bank…

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6 Steps To Better Client Interactions

woman looking in rearview mirror

As we begin 2016, many of us will spend time reflecting on what worked in 2015, what we want more of in 2016 and setting new goals to achieve. As you spend time reflecting and planning, consider taking some time to put yourself in the shoes of your clients. After all, clients are the one…

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Is It Safe- Creating A Safe Environment For Your Clients

safe environment

An important selling technique is knowing how to create a safe environment for your clients. Safety can come in many forms and serve multiple purposes in the selling process. Safety in the context I’m talking about is knowing how create a safe environment to put your clients at ease so they’re more open to hearing your…

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