Client Interactions, Client Relationships, Technology, Scheduling Software,

Is your scheduling software for appointments turning clients off? When’s the last time you read through the message attached to your scheduling link? There are so many reasons to use a scheduling program and it can easily turn people off when not positioned properly. Two years ago I wrote an article called, Technology Isn’t Always The Answer. In…

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woman diffusing an angry customer

Diffusing An Angry Customer: When’s the last time you lost your cool at a company for mistreating you as a client? Unfortunately, too often the way companies train their employees to handle angry customers is what escalates the situation vs. calming them down. A few weeks back, after multiple attempts of working with my bank…

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woman looking in rearview mirror

As we begin 2016, many of us will spend time reflecting on what worked in 2015, what we want more of in 2016 and setting new goals to achieve. As you spend time reflecting and planning, consider taking some time to put yourself in the shoes of your clients. After all, clients are the one…

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Safety, Client Interactions, Savvy Selling, Rapport, Communication

An important selling technique is knowing how to create a safe environment for your clients. Safety can come in many forms and serve multiple purposes in the selling process. Safety in the context I’m talking about is knowing how to put your clients at ease so they’re more open to hearing your message and doing…

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