Client Retention – How To Do It

Client retention - how to do it

Client retention is something that should be at the front of your mind at all times, especially at this crucial time. Listen as your host Nikki Rausch shares why she believes client retention is more critical now than it’s ever been and a couple of ideas and ways to think about your client retention. Nikki…

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Client Retention Strategies: Clients You Should Focus On

client retention strategies sales maven

Client Retention Strategies: When’s the last time you stumbled upon a sign that made you pause and ponder about a deeper meaning? Maybe the sign was meant to be funny, or maybe it was meant to help you find your way somewhere, and yet it made you think about how else the message applied to…

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Slow Down When Presenting

slow down, presenting, speaking tips

Have you ever found yourself in the audience with a speaker teaching you something and talking so fast, you end up shutting down and giving up on trying to learn what they’re teaching because they won’t slow down? Maybe, you initially tried to stay engaged and then found yourself frustrated, feeling as if you needed…

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Over Promise & Under Deliver

over promise

When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or did you just not bring it up the next time you interacted with…

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Phrases That Repel Clients

Client Retention, New Clients, Customer Acquisition, Savvy Selling

Do you ever get tired of people telling you what you “should” do or what you “must” try? It’s become a popular tactic on social media, and if you’re anything like me, it’s off-putting and repelling. I worked with a client recently who didn’t understand why people stopped interacting with her on Facebook. When we…

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Not interested. Or could it be something else?

not interested

Have you ever had a client who’s expressed interest in your product/service, and then they drop off the face of the earth, never to be heard from again as if they’re not interested? Do you assume they’re not interested? How many times do you follow up before you make the decision to move on? Recently…

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