Steller Life Podcast

selling made simple

Soulful Selling Made Simple Many people misunderstand what it means to “sell”. When you have a limiting belief around selling, you struggle to grow your business. And even more important, you miss out on working with people whose lives will improve as a result of what you offer. Read on to learn about selling made…

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When To Kick ’em To The Curb

kick em to the curb

When’s the last time you wanted to fire someone in your life? Maybe it was a client, a friend or even an employee. Having to release people from your life can be hard for everyone involved. However, there are certain people that will take advantage and you’ve just got to kick em to the curb.…

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Why Pricing Shakes Your Confidence & How To Fix It

pricing

What shakes your confidence when selling? Is there a particular thing that happens between you and a prospective client that causes you to question your offer(s)? Do you know how to fix it? Is it pricing? One of the most common things that shakes people’s confidence in the selling process is receiving any kind of…

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Whose Responsibility Is It To Make A Clear Offer?

whose responsibility is it

Have you ever been in the position where you didn’t understand what was being offered and the seller reacted in a negative way towards you? So whose responsibility is it to make an offer clear? You might be able to make a case for both the seller and for the buyer depending on what position you…

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When Being Right Is Oh, So Wrong

being right

How much do you enjoy being right? Does being right bring you a huge sense of satisfaction? Do you know when being right is actually wrong?  When being right costs you clients, it’s wrong. To be completely transparent, I LOVE to be right. Being right brings me a huge sense of satisfaction. If you were…

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3 Ways To Say No & Mean It

ways to say no

Do you find it difficult to tell someone no? Have you ever told someone no and had them become aggressive or push back because they want you to buy their product/service? Finding ways to say no and mean it can be difficult. Telling people no can be uncomfortable. Many times people will say things they…

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Using High Tech & High Touch To Create A Winning Combo

high tech, high touch, sales training, rapport, Nikki Rausch, Sales Maven

When high tech and high touch are used effectively, you’re able to create a winning combo in the sales process. However, most people replace high touch with high tech instead of incorporating the two. This approach is likely costing them business. Are you losing customers due to your high tech approach? When technology is used…

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Introductions And Saying Your Name

rapport, introductions, communication skills, selling

When making introductions, do you say your name? For those who had an immediate “Yes, of course, response,” are you sure? When someone you know introduces you, do you say your name to the person you’re being introduced too? It’s shocking how often people don’t tell you their name. It’s common for people to introduce…

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How To Get Questions Answered

Woman raising her hand to get her questions answered

Do you ever wonder what’s the best way to get questions answered? Maybe you’re asking questions of your followers, clients, etc. and not receiving a response back. Is there anything worse than asking questions and only hearing dead air in return? There’s a reason you’re hearing dead air in return. Watch this week’s tip to…

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There’s No Shame In This Game

Selling, Nikki Rausch, Sales Tip, Communication, Opt-in Offers, Shame

Shame – it’s one of those emotions that can paralyze people into inaction. When’s the last time you felt shame in your business? Was it when you were asking for the sale? Maybe it was when someone was telling you how much they need your product/service but couldn’t afford your “high” prices. Shame is one…

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What To Say When You Don’t Know What To Say

Woman thinking about what to say

When’s the last time you struggled with how to respond to something someone said to you? Did you spend hours, days or maybe even weeks thinking of all the things you “could have” or “should have” said after the fact? How often have you wished for the superpower of being able to say the perfect…

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Is Your Scheduling Software For Appointments Turning Clients Off?

Client Interactions, Client Relationships, Technology, Scheduling Software,

Is your scheduling software for appointments turning clients off? When’s the last time you read through the message attached to your scheduling link? There are so many reasons to use a scheduling program and it can easily turn people off when not positioned properly. Two years ago I wrote an article called, Technology Isn’t Always The Answer. In…

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When Resolving Client Issues, Don’t Say This

woman in business signaling don't say this

Resolving Client Issues: When you pay money for a product/service and something goes wrong, what do you most want to happen next? Do you want a resolution from the company/individual? Do you want swift action taken? Maybe you want an apology.  Or do you prefer to “hope” the right thing is done by you? Most…

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Business Favors: Is It Really A Favor?

Business Favors: When someone tells you after the fact that they did you a favor how do you generally respond? Most likely you’re grateful. However, what if the person acts a little put out by doing you a favor even if you didn’t ask or expect the favor in the first place? Do you start to…

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Being Salesy Or Creating Curiosity: What’s The Difference?

create curiosity

How good are you at creating curiosity? And do you ever worry about coming off as salesy when sharing about your business? It’s a fine line – the difference between creating curiosity and sounding salesy. Be sure you understand the difference. Creating curiosity attracts people to you. Once they express interest, it’s your job to earn their…

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Aggressive Sales Tactics: Tone This Down When Selling

aggressive sales tactics

Aggressive sales tactics can be a huge turnoff. How do you respond when people present their product/service to you in a way that makes it seem as if you don’t buy from them, you’re killing yourself, damaging the environment, and/or robbing people of basic human rights? And do you even listen anymore when this is…

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Thank You For Your Patience: Avoid Saying This To Clients

“Thank you for your patience.” What’s worse, being forced to endure something you don’t want or having the person forcing something on you act as if it was your idea in the first place? Depending on the situation, you may speak up right away and put a stop to it, or if you want to…

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Client Retention Strategies: Clients You Should Focus On

client retention strategies

Client Retention Strategies: When’s the last time you stumbled upon a sign that made you pause and ponder about a deeper meaning? Maybe the sign was meant to be funny, or maybe it was meant to help you find your way somewhere, and yet it made you think about how else the message applied to…

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Sales Snob: Are You Inadvertently Talking Down To Clients?

sales snob posing

Are you being a sales snob? Is there anything worse than someone who wants to sell you something coming off as condescending or a sales snob? Let’s face it; nobody appreciates being talked down to. It’s a huge rapport breaker. And, if you’re anything like me, people who come off as condescending have zero chance of…

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Don’t Be A Conversation Interrupter

interrupter

Don’t Be A Conversation Interrupter   Are you a conversation interrupter? Do you enjoy being in conversations where you get a sense that the other person has a hidden agenda? When this happens, do you keep your guard up? Maybe you’ve been in a conversation before where you thought it was going well, and then the…

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How To Find Your Sweet Spot When Selling

sweet spot

Have you ever noticed when you’re learning to do something new, you have to concentrate hard with little to no distractions in order to do it right? And then as time goes by and you practice a few times, it requires less concentration. Eventually, you can do it without having to really think about it.…

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Do This First – The Sales Will Come

Sales Maven, Sales Tip, Sales Maven Blog

Have you ever met someone and instantly thought to yourself, this person is only interested in selling me something? If you’re like me, that is an instant turn off, and usually, I want to get out of that conversation as fast as possible. Too many people are approaching sales as if the only thing that…

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How To Say “No” To Pushy People

how to say no, saying no to pushy people, client relations, customer service, savvy sales tip

How good are you at saying no? Most of us struggle with telling people no because we don’t want to hurt their feelings or have them think negatively about us. A few days ago a good friend called wanting some help with a situation.  She said, “I know you teach people how to sell without…

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The Heart Of Your Business

Sales is the heart of your business, sales feeds business, ROI,

Much like the heart’s job is to pump the life blood throughout your body, sales is what pumps revenue into every area of your business. If some part of you is saying to yourself right now, “I don’t sell anything in my business. I’m a counselor, a coach, a florist, a designer, an accountant, etc.”…

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Don’t Be A Chicken

Don't Chicken Out, Holding Back in Sales, Savvy Selling

When’s the last time you got yourself all pumped up to do something to grow your business only to chicken out at the last minute because you were worried about what other people would think of you? Recently, I was the guest speaker at a Business Among Moms event where the attendees asked sales related…

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Asked & Answered!?

business discussions, rapport breaker

Have you ever been in a conversation with someone where you thought to yourself, “Do I even need to be here for this, I’m not even a part of the conversation?” In the last couple weeks, I’ve had 3 separate experiences where I found this thought popping into my head. Believe it or not, in…

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You’ve Got The Look

When’s the last time you heard, “The eyes are the window to the soul?” What would be your guess as to how many songs have been sung about the eyes?  Here’s just a few that come to mind:  “Can’t Take My Eyes Off Of You”  – Franke Valle “I Only Have Eyes For You,” –…

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Satisfying Curiosity

Where would you rate yourself on a scale of 1 to 10 on your level of curiosity? (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After trying out the technique and saying, “I’m curious,…” I realized, I’m…

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My Name’s Not “Dear”

Rapport is like a bank account. You’re either making a deposit, or you are making a withdrawal in each client interaction.  Do all that you can to build up your rapport “bank” balance to keep the relationship strong and moving forward.  We all know people buy from people they know, like and trust. Addressing clients…

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Slinging Mud

Imagine you’re thirsty. All you can think about is a nice refreshing glass of water.  You’re craving it; you know how good it’s going taste when you get your first sip.  Now imagine someone comes along and just before you pick it up to take a drink, they toss in a small clump of dirt.…

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