Posts Tagged ‘communication’
Steller Life Podcast
Soulful Selling Made Simple Many people misunderstand what it means to “sell”. When you have a limiting belief around selling, you struggle to grow your business. And even more important, you miss out on working with people whose lives will improve as a result of what you offer. Read on to learn about selling made…
Read MoreWhen To Kick ’em To The Curb
When’s the last time you wanted to fire someone in your life? Maybe it was a client, a friend or even an employee. Having to release people from your life can be hard for everyone involved. However, there are certain people that will take advantage and you’ve just got to kick em to the curb.…
Read MoreWhy Pricing Shakes Your Confidence & How To Fix It
What shakes your confidence when selling? Is there a particular thing that happens between you and a prospective client that causes you to question your offer(s)? Do you know how to fix it? Is it pricing? One of the most common things that shakes people’s confidence in the selling process is receiving any kind of…
Read MoreWhose Responsibility Is It To Make A Clear Offer?
Have you ever been in the position where you didn’t understand what was being offered and the seller reacted in a negative way towards you? So whose responsibility is it to make an offer clear? You might be able to make a case for both the seller and for the buyer depending on what position you…
Read MoreWhen Being Right Is Oh, So Wrong
How much do you enjoy being right? Does being right bring you a huge sense of satisfaction? Do you know when being right is actually wrong? When being right costs you clients, it’s wrong. To be completely transparent, I LOVE to be right. Being right brings me a huge sense of satisfaction. If you were…
Read More3 Ways To Say No & Mean It
Do you find it difficult to tell someone no? Have you ever told someone no and had them become aggressive or push back because they want you to buy their product/service? Finding ways to say no and mean it can be difficult. Telling people no can be uncomfortable. Many times people will say things they…
Read MoreUsing High Tech & High Touch To Create A Winning Combo
When high tech and high touch are used effectively, you’re able to create a winning combo in the sales process. However, most people replace high touch with high tech instead of incorporating the two. This approach is likely costing them business. Are you losing customers due to your high tech approach? When technology is used…
Read MoreToo Much Information: What You Think Is Important Is Costing You Business
In the selling process, it’s easy to get caught up in what we think our client needs to know. Unfortunately, what you think is important may, in fact, be costing you business. Too much information can be overwhelming and can lead to a lost sale. It’s actually more important to allow your client to ask…
Read MoreIntroductions And Saying Your Name
When making introductions, do you say your name? For those who had an immediate “Yes, of course, response,” are you sure? When someone you know introduces you, do you say your name to the person you’re being introduced too? It’s shocking how often people don’t tell you their name. It’s common for people to introduce…
Read MoreHow To Get Questions Answered
Do you ever wonder what’s the best way to get questions answered? Maybe you’re asking questions of your followers, clients, etc. and not receiving a response back. Is there anything worse than asking questions and only hearing dead air in return? There’s a reason you’re hearing dead air in return. Watch this week’s tip to…
Read MoreThere’s No Shame In This Game
Shame – it’s one of those emotions that can paralyze people into inaction. When’s the last time you felt shame in your business? Was it when you were asking for the sale? Maybe it was when someone was telling you how much they need your product/service but couldn’t afford your “high” prices. Shame is one…
Read MoreWhat To Say When You Don’t Know What To Say
When’s the last time you struggled with how to respond to something someone said to you? Did you spend hours, days or maybe even weeks thinking of all the things you “could have” or “should have” said after the fact? How often have you wished for the superpower of being able to say the perfect…
Read MoreIs Your Scheduling Software For Appointments Turning Clients Off?
Is your scheduling software for appointments turning clients off? Do you have scheduling software for appointments? When’s the last time you read through the message attached to your scheduling link? There are so many reasons to use a scheduling program and it can easily turn people off when not positioned properly. Two years ago I wrote an article…
Read MoreWhen Resolving Client Issues, Don’t Say This
Resolving Client Issues: When you pay money for a product/service and something goes wrong, what do you most want to happen next? Do you want a resolution from the company/individual? Do you want swift action taken? Maybe you want an apology. Or do you prefer to “hope” the right thing is done by you? Most…
Read MoreBusiness Favors: Is It Really A Favor?
Business Favors: When someone tells you after the fact that they did you a favor how do you generally respond? Most likely you’re grateful. However, what if the person acts a little put out by doing you a favor even if you didn’t ask or expect the favor in the first place? Do you start to…
Read MoreBeing Salesy Or Creating Curiosity: What’s The Difference?
How good are you at creating curiosity? And do you ever worry about coming off as salesy when sharing about your business? It’s a fine line – the difference between creating curiosity and sounding salesy. Be sure you understand the difference. Creating curiosity attracts people to you. Once they express interest, it’s your job to earn their…
Read MoreContext In Communication: Why You’re Expecting Too Much From Your Clients
Context Communication: When’s the last time you received a message and after listening to it/reading it, you had no idea what you were supposed to do next? Do you find that frustrating? Do you ever wonder, “Was this message meant for me or did this find it’s way to me by accident?” Have you ever…
Read MoreAggressive Sales Tactics: Tone This Down When Selling
Aggressive sales tactics can be a huge turnoff. How do you respond when people present their product/service to you in a way that makes it seem as if you don’t buy from them, you’re killing yourself, damaging the environment, and/or robbing people of basic human rights? And do you even listen anymore when this is…
Read MoreThank You For Your Patience: Avoid Saying This To Clients
“Thank you for your patience.” What’s worse, being forced to endure something you don’t want or having the person forcing something on you act as if it was your idea in the first place? Depending on the situation, you may speak up right away and put a stop to it, or if you want to…
Read MoreClient Retention Strategies: Clients You Should Focus On
Client Retention Strategies: When’s the last time you stumbled upon a sign that made you pause and ponder about a deeper meaning? Maybe the sign was meant to be funny, or maybe it was meant to help you find your way somewhere, and yet it made you think about how else the message applied to…
Read MoreSales Snob: Are You Inadvertently Talking Down To Clients?
Are you being a sales snob? Is there anything worse than someone who wants to sell you something coming off as condescending or a sales snob? Let’s face it; nobody appreciates being talked down to. It’s a huge rapport breaker. And, if you’re anything like me, people who come off as condescending have zero chance of…
Read MoreDon’t Be A Conversation Interrupter
Don’t Be A Conversation Interrupter Are you a conversation interrupter? Do you enjoy being in conversations where you get a sense that the other person has a hidden agenda? When this happens, do you keep your guard up? Maybe you’ve been in a conversation before where you thought it was going well, and then the…
Read MoreHow To Find Your Sweet Spot When Selling
Have you ever noticed when you’re learning to do something new, you have to concentrate hard with little to no distractions in order to do it right? And then as time goes by and you practice a few times, it requires less concentration. Eventually, you can do it without having to really think about it.…
Read MoreDo This First – The Sales Will Come
Have you ever met someone and instantly thought to yourself, this person is only interested in selling me something? If you’re like me, that is an instant turn off, and usually, I want to get out of that conversation as fast as possible. Too many people are approaching sales as if the only thing that…
Read MoreHow To Say “No” To Pushy People
How good are you at saying no? Most of us struggle with telling people no because we don’t want to hurt their feelings or have them think negatively about us. How do you say no to pushy people? A few days ago a good friend called wanting some help with a situation. She said, “I…
Read MoreThe Heart Of Your Business
Much like the heart’s job is to pump the life blood throughout your body, sales is what pumps revenue into every area of your business. If some part of you is saying to yourself right now, “I don’t sell anything in my business. I’m a counselor, a coach, a florist, a designer, an accountant, etc.”…
Read MoreAsk For The Sale: Don’t Be A Chicken
When’s the last time you got yourself all pumped up to do something to grow your business or ask for the sale only to chicken out at the last minute because you were worried about what other people would think of you? Are you too chicken to ask for the sale? Recently, I was the…
Read MoreAsked And Answered!?
Have you ever been in a conversation with someone where you thought to yourself, “Do I even need to be here for this, I’m not even a part of the conversation?” We call it “Asked and Answered.” In the last couple weeks, I’ve had 3 separate “Asked and Answered” experiences where I found this thought…
Read MoreYou’ve Got The Look: It’s All In The Eyes
When’s the last time you heard, “The eyes are the window to the soul?” What would be your guess as to how many songs have been sung about the eyes? Here’s just a few that come to mind: “Can’t Take My Eyes Off Of You” – Franke Valle “I Only Have Eyes For You,” –…
Read MoreHow To Respond To Questions While Creating Curiosity
Do you know how to respond to questions while creating curiosity? Where would you rate yourself on a scale of 1 to 10 on your level of curiosity? (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After…
Read MoreMy Name’s Not “Dear”: In Business Nicknames Aren’t Cute
Nicknames aren’t cute in the business world and won’t build your rapport. Rapport is like a bank account. You’re either making a deposit, or you are making a withdrawal in each client interaction. Do all that you can to build up your rapport “bank” balance to keep the relationship strong and moving forward. We all know…
Read MoreSlinging Mud: Are You Muddying The Water?
Are you muddying the water in sales? Many salespeople are. Here is what Nikki Rausch, your sales maven has to say about it. Imagine you’re thirsty. All you can think about is a nice refreshing glass of water. You’re craving it; you know how good it’s going taste when you get your first sip. Now…
Read More