Condescending Clients: How To Handle Them

Condescending clients sitting on a throne

Do you ever wish you had a strategy on how to handle condescending clients? Every once in a while when selling, you’re bound to come across a client who doesn’t treat you with much respect. When you run your own business you may decide to fire these types of clients. However, there are times when…

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Give Credit Where Credit Is Due: Are Others Taking Yours?

leader giving woman credit where credit is due

Have you ever noticed others cashing in on your credit? Maybe someone took your idea and claimed it as theirs. Many of us have had this happen a time or two in our careers. Not all people believe in the old saying, “Give credit where credit is due.” What about someone you learned from taking…

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How To Use A Microphone For The Best First Impression

microphone, first impressions, Nikki Rausch, Sales Maven Blog

How do you feel about speaking into a microphone? Is having your voice amplified fun for you, or do you shy away from a microphone? How important is it that you make a positive first impression when meeting people for the first time? Would you be surprised to learn that it only takes 1/10 of…

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When Resolving Client Issues, Don’t Say This

woman in business signaling don't say this

Resolving Client Issues: When you pay money for a product/service and something goes wrong, what do you most want to happen next? Do you want a resolution from the company/individual? Do you want swift action taken? Maybe you want an apology.  Or do you prefer to “hope” the right thing is done by you? Most…

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Are You Maximizing Business Referrals?

Do you ever wonder if you’re maximizing your business referrals?  When’s the last time someone sent you a referral? And how long did it take you to follow up with the referral? Check out this week’s tip on how to maximize referrals in your business. You may be diminishing your chances of getting another referral…

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Sales Tactics and Strategies: Vulnerability vs. Inappropriate Sharing

Sales Tactics and Strategies:

Sales Tactics & Strategies: There’s a lot of talk about the power of vulnerability and how it connects people. Since a big part of what I teach is building rapport and developing long-term client relationships, the concept of vulnerability comes up frequently. At one of my speaking events last week a Therapist in the audience…

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Build Credibility Quickly When Networking

Rapport, Honest Sales people, savvy selling

Do you love to network? Do you look forward to attending networking events? I asked these same questions while presenting to a networking group recently and not one person raised their hand. The next question was, “How many of you network because you see the value of building your community and it’s where at least…

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Build Credibility Quickly When Networking

Rapport, Honest Sales people, savvy selling

Do you love to network? Do you look forward to attending networking events? I asked these same questions while presenting to a networking group recently and not one person raised their hand. The next question was, “How many of you network because you see the value of building your community and it’s where at least…

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The Silent Credibility Killer

credibility, sales questions, pricing questions, charging clients, talking money with customers

It’s been said time and time again, people buy from people they know, like and trust. In order to build trust with clients, you need to be credible. Do you give your hard earned money to someone you don’t believe in, don’t trust, or question if they know what they’re talking about? When you ask…

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Over Promise & Under Deliver

Customer Commitments, Client Expectations, Customer Service, Selling Techniques

When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or did you just not bring it up the next time you interacted with…

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Technology Isn’t Always The Answer

Sales training, Sales Coaching, Sales Mentoring, Sales Tips

Have you ever felt like a business was so in love with their cool new technology they forgot to connect with you as a customer? A new trend that comes to mind is the restaurants where you walk up and place your order on an iPad and pay without having to talk to the person…

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You’ve Got The Look

When’s the last time you heard, “The eyes are the window to the soul?” What would be your guess as to how many songs have been sung about the eyes?  Here’s just a few that come to mind:  “Can’t Take My Eyes Off Of You”  – Franke Valle “I Only Have Eyes For You,” –…

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Satisfying Curiosity

Where would you rate yourself on a scale of 1 to 10 on your level of curiosity? (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After trying out the technique and saying, “I’m curious,…” I realized, I’m…

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“Just Kidding”

When someone makes a negative comment to you and then follows up with, “Just Kidding,” do you believe them? Do you ever wonder if some part of what they said, they actually meant? I was in the audience at an event recently, and the speaker singled out a person in the room on two separate…

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My Name’s Not “Dear”

Rapport is like a bank account. You’re either making a deposit, or you are making a withdrawal in each client interaction.  Do all that you can to build up your rapport “bank” balance to keep the relationship strong and moving forward.  We all know people buy from people they know, like and trust. Addressing clients…

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New & You

Learning to do something new can be uncomfortable. It requires change.  Most of us internally groan a little when we have to “change” something.  My long time teacher and NLP trainer use to quote, Mark Twain when talking about change, “The only person that likes change is a wet baby.”   When we’re in front…

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Get In-Sync

A simple way to build rapport with prospective clients and deepen your rapport with existing clients is to learn how to get in sync. When it takes less energy (when you are in-sync), your client’s ability to pay attention, converse and ask questions increases. Learning ways to get in sync and maintain rapport: increases your…

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