Customer Loyalty Archives

When Resolving Client Issues, Don’t Say This

woman in business signaling don't say this

Resolving Client Issues: When you pay money for a product/service and something goes wrong, what do you most want to happen next? Do you want a resolution from the company/individual? Do you want swift action taken? Maybe you want an apology. Or do you prefer to “hope” the right thing is done by you? Most…

Business Favors: Is It Really A Favor?

By ysmsuper |

Business Favors: When someone tells you after the fact that they did you a favor how do you generally respond? Most likely you’re grateful. However, what if the person acts a little put out by doing you a favor even if you didn’t ask or expect the favor in the first place? Do you start to…