Posts Tagged ‘customer service’
Improvements In Customer Service
You may relate to this: Attending events feels exciting, new, and somewhat clumsy. From conferences to festivals, many events are making a comeback after a long marathon of virtual meet ups. People hosting events are thrilled to see their audience, but you can tell that some event details are missing or not fully thought out.…
Read MoreWhen Resolving Client Issues, Don’t Say This
Resolving Client Issues: When you pay money for a product/service and something goes wrong, what do you most want to happen next? Do you want a resolution from the company/individual? Do you want swift action taken? Maybe you want an apology. Or do you prefer to “hope” the right thing is done by you? Most…
Read MoreThank You For Your Patience: Avoid Saying This To Clients
“Thank you for your patience.” What’s worse, being forced to endure something you don’t want or having the person forcing something on you act as if it was your idea in the first place? Depending on the situation, you may speak up right away and put a stop to it, or if you want to…
Read MoreAssumptions In Sales: Is Your Bias Costing You Clients?
Assumptions in Sales: Have you ever been in a situation where someone says to you, “I have something to tell you, and you’re not going to like it?” Do you instantly go on the defensive or maybe brace yourself for bad news. In certain situations, the person might be right in their assumptions about whether…
Read MoreOver Promise & Under Deliver
When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or did you just not bring it up the next time you interacted with…
Read MoreClient Preference: Take What’s Offered
Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a salesperson, and the communication between us was so interesting that I’m sharing it in hopes you find some useful tips to apply to your client interactions. It’s such a…
Read MoreSlinging Mud: Are You Muddying The Water?
Are you muddying the water in sales? Many salespeople are. Here is what Nikki Rausch, your sales maven has to say about it. Imagine you’re thirsty. All you can think about is a nice refreshing glass of water. You’re craving it; you know how good it’s going taste when you get your first sip. Now…
Read MoreWhat’s The Be Specific Meaning In Sales Conversations
We’ve all heard the phrase “Be specific” and know what that means in the day to day. So what’s the “Be specific” meaning in a sales conversation? Have you ever noticed that most people talk in general terms? The drawback is when we do this, we make it very hard for the other person to…
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