Posts Tagged ‘Diffusing Angry Clients’
Diffusing An Angry Customer By Pacing & Leading
Diffusing An Angry Customer: When’s the last time you lost your cool at a company for mistreating you as a client? Unfortunately, too often the way companies train their employees to handle angry customers is what escalates the situation vs. calming them down. A few weeks back, after multiple attempts of working with my bank…
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