Celebrate Your Wins: Are You?

Entrepreneur, Sales, Selling, Nikki Rausch, Sales Maven Blog

It is so important to celebrate your wins. So, are you celebrating your wins? When’s the last time you really slowed down enough to take it all that you’ve accomplished? As a busy professional, we sometimes forget to acknowledge our successes. This week, consider answering the question posed in the video.  You might be surprised…

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Over Promise & Under Deliver

Customer Commitments, Client Expectations, Customer Service, Selling Techniques

When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or did you just not bring it up the next time you interacted with…

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A Picture Is Worth Thousands Of Dollars

Sales Tools, Savvy Selling, Rapport Building, Selling

You’ve heard the saying, “A picture’s worth a thousand words.” Here’s a new one for you, “A picture is worth thousands of dollars.” Or at least it has been in my business, and there’s a good chance it can be in yours as well. Do you already have a professional picture of yourself depicting the…

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You’ve Got The Look: It’s All In The Eyes

eyes

When’s the last time you heard, “The eyes are the window to the soul?” What would be your guess as to how many songs have been sung about the eyes?  Here’s just a few that come to mind:  “Can’t Take My Eyes Off Of You”  – Franke Valle “I Only Have Eyes For You,” –…

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What’s The Value Of Doing Favors For Clients

doing favors for clients

How many times this month have you found yourself doing favors for a client? Doing favors could be making an exception to your normal policies/procedures, offering a discount, tailoring a program, or doing something extra for the client. Did you specifically let your client know they received a favor? Notice, the question is did you…

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When A Client Asks For A Discount

When a client asks for a discount

Discounts, Savings, Special Offers Are you a fan of a good bargain? I am, I love a good deal! Now, flip it around. When your client asks for a discount, do you dread responding? For those thinking, “Oh, I hate when a client asks me for a discount” or “Dang it, now if I don’t offer a…

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How To Respond To Questions While Creating Curiosity

Respond to questions

Do you know how to respond to questions while creating curiosity? Where would you rate yourself on a scale of 1 to 10 on your level of curiosity? (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After…

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Client Preference: Take What’s Offered

client preference sales maven

Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a salesperson, and the communication between us was so interesting that I’m sharing it in hopes you find some useful tips to apply to your client interactions. It’s such a…

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“Just Kidding”: Is It A Rapport Breaker?

just kidding sales maven

When someone makes a negative comment to you and then follows up with, “Just Kidding,” do you believe them? Do you ever wonder if some part of what they said when they said “just kidding,” they actually meant? I was in the audience at an event recently, and the speaker singled out a person in…

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I’m New: New & You

I'm new

Learning to do something new can be uncomfortable. It requires change.  Most of us internally groan a little when we have to “change” something.  My long time teacher and NLP trainer use to quote, Mark Twain when talking about change, “The only person that likes change is a wet baby.”When we’re in front of a…

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Why So Contrary? Communication Tips For Polarity Response

contrary, polarity response

Why so contrary? Many of us have someone in our life that regardless of what we say, they offer an opposing view. What do I mean by contrary? I say/He says: Black/White Yes/No True/False Spicy/Mild Sunshine/Rain and the list goes on and on… Anyone in particular come to mind for you: your loving partner, your child,…

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Rapport Building With Clients: Get In-Sync

Rapport building with clients

A simple way to build rapport with prospective clients and deepen your rapport with existing clients is to learn how to get in sync. When it takes less energy (when you are in-sync), your client’s ability to pay attention, converse and ask questions increases. Rapport building with clients is a big part of sales and…

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