Posts Tagged ‘rapport’
Is It Safe- Creating A Safe Environment For Your Clients
An important selling technique is knowing how to create a safe environment for your clients. Safety can come in many forms and serve multiple purposes in the selling process. Safety in the context I’m talking about is knowing how create a safe environment to put your clients at ease so they’re more open to hearing your…
Read MoreGetting Told “No” Sucks
It’s true; it sucks when a client you want to work with tells you “No.” Maybe you’ve worked hard to earn their business. Maybe you know your product/service is a good fit to solve their problem and meet their need. Maybe they have a large network of contacts and would be a potential referral source for your…
Read MoreBe Flexible: Why You Have To Pace Before You Lead
When’s the last time you found yourself interacting with a client and thinking to yourself, “Geez, I wish this person was more upbeat, relaxed, friendly,…, more like me.” Last week I had the pleasure of training sales professionals in Phoenix. One of the guys in the room shared how difficult he finds working/selling to people…
Read MoreAsked And Answered!?
Have you ever been in a conversation with someone where you thought to yourself, “Do I even need to be here for this, I’m not even a part of the conversation?” We call it “Asked and Answered.” In the last couple weeks, I’ve had 3 separate “Asked and Answered” experiences where I found this thought…
Read MoreYou’ve Got The Look: It’s All In The Eyes
When’s the last time you heard, “The eyes are the window to the soul?” What would be your guess as to how many songs have been sung about the eyes? Here’s just a few that come to mind: “Can’t Take My Eyes Off Of You” – Franke Valle “I Only Have Eyes For You,” –…
Read MoreWhat’s The Value Of Doing Favors For Clients
How many times this month have you found yourself doing favors for a client? Doing favors could be making an exception to your normal policies/procedures, offering a discount, tailoring a program, or doing something extra for the client. Did you specifically let your client know they received a favor? Notice, the question is “Did you…
Read MoreHow To Respond To Questions While Creating Curiosity
Do you know how to respond to questions while creating curiosity? Where would you rate yourself on a scale of 1 to 10 on your level of curiosity? (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After…
Read MoreClient Preference: Take What’s Offered
Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a salesperson, and the communication between us was so interesting that I’m sharing it in hopes you find some useful tips to apply to your client interactions. It’s such a…
Read More“Just Kidding”: Is It A Rapport Breaker?
When someone makes a negative comment to you and then follows up with, “Just Kidding,” do you believe them? Do you ever wonder if some part of what they said when they said “just kidding,” they actually meant? I was in the audience at an event recently, and the speaker singled out a person in…
Read MoreWhat Goes Around… Comes Around
How long has it been since you either said or heard said: “What goes around… comes around?” Consider this phrase “what goes around…comes around,” and how you might use it to impact your business/sales in a positive way. For instance, let’s take referrals. Have you ever given a referral to someone only to have them…
Read MoreMy Name’s Not “Dear”: In Business Nicknames Aren’t Cute
Nicknames aren’t cute in the business world and won’t build your rapport. Rapport is like a bank account. You’re either making a deposit, or you are making a withdrawal in each client interaction. Do all that you can to build up your rapport “bank” balance to keep the relationship strong and moving forward. We all know…
Read MoreI’m New: New & You
Learning to do something new can be uncomfortable. It requires change. Most of us internally groan a little when we have to “change” something. My long time teacher and NLP trainer use to quote, Mark Twain when talking about change, “The only person that likes change is a wet baby.”When we’re in front of a…
Read MoreSlinging Mud: Are You Muddying The Water?
Are you muddying the water in sales? Many salespeople are. Here is what Nikki Rausch, your sales maven has to say about it. Imagine you’re thirsty. All you can think about is a nice refreshing glass of water. You’re craving it; you know how good it’s going taste when you get your first sip. Now…
Read MoreWhy So Contrary? Communication Tips For Polarity Response
Why so contrary? Many of us have someone in our life that regardless of what we say, they offer an opposing view. What do I mean by contrary? I say/He says: Black/White Yes/No True/False Spicy/Mild Sunshine/Rain and the list goes on and on… Anyone in particular come to mind for you: your loving partner, your child,…
Read More“What Do You Do?”: How To Be Interesting & Relevant
When meeting someone for the first time, do you ever struggle with what to say when you get asked the question, “What do you do?” For those that sometimes stumble answering this question- “what do you do?”, I have a simple strategy for you. I learned this about ten years ago, and it has helped…
Read More“Does That Make Sense?”- A Nicer Way To Ask
How often do people ask you this question, “Does that make sense?” How often do you ask people, “Does that make sense?” I admit this comes out of my mouth way more often than I would like. You might be wondering why I would suggest another way to phrase this question. Here’s why you want to avoid saying “does…
Read MoreWhat’s The Be Specific Meaning In Sales Conversations
We’ve all heard the phrase “Be specific” and know what that means in the day to day. So what’s the “Be specific” meaning in a sales conversation? Have you ever noticed that most people talk in general terms? The drawback is when we do this, we make it very hard for the other person to…
Read MoreRapport Building With Clients: Get In-Sync
A simple way to build rapport with prospective clients and deepen your rapport with existing clients is to learn how to get in sync. When it takes less energy (when you are in-sync), your client’s ability to pay attention, converse and ask questions increases. Rapport building with clients is a big part of sales and…
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