How to Effectively Communicate a Price Increase

increasing pricing, sales training, price increase, communicating pricing changes

Wondering how to communicate a price increase to your client base? Nikki discusses a few indicators that should tell you it’s time for a price increase in your business. Then, she explains a few different ways you can go about these price increases while keeping your clients happy. We all get nervous to take the…

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Earning Business Even When They’re Already Buying Elsewhere

Woman earning business at her shop

Do you ever struggle with earning someone’s business because they’re already buying elsewhere? It’s unrealistic to think you won’t face competition in your industry. And even though there’s plenty of “fish in the sea,” sometimes our ideal client is buying from our competitor. It’s in these instances where you’ll need a strategy to attract your…

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The Invite: Are You Missing A Step?

business man issuing invitation

As a kid, did you ever try to jump up as many steps as you could at one time? Were you able to jump up 2 or even 3 steps? Maybe you got a group of friends together and you all tried to out-do the person before you. How successful were you? What would happen if…

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How To Win Over Skeptical Clients

skeptical

When you read or hear about a new program that is promising never before seen results, are you skeptical? “Make Six Figures in Six Weeks” or “Lose 50 lbs. in 5 days” – Many of us know when it sounds too good to be true, it’s usually too good to be true. The result of…

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Do This First – The Sales Will Come

Sales Maven, Sales Tip, Sales Maven Blog

Have you ever met someone and instantly thought to yourself, this person is only interested in selling me something? If you’re like me, that is an instant turn off, and usually, I want to get out of that conversation as fast as possible. Too many people are approaching sales as if the only thing that…

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How To Address Competition With Prospective Clients

Savvy Sales Tip, Sales Maven, Sales Training, Selling Skills

When a prospect brings up a competitor, do you ever feel frustrated or even irritated? What about when the competitor is not transparent with their offer, and it makes it look like they’re offering a better deal than you? Most of us get frustrated in these situations. It’s common to want to point out all…

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Do This When Presenting

Presenting, Demonstrating, Teaching, Training, Sales Training, Sales Maven

Have you ever found yourself in the audience with a speaker teaching you something and talking so fast, you end up shutting down and giving up on trying to learn what they’re teaching? Maybe, you initially tried to stay engaged and then found yourself frustrated, feeling as if you needed more time, a slower pace,…

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Over Promise & Under Deliver

Customer Commitments, Client Expectations, Customer Service, Selling Techniques

When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or did you just not bring it up the next time you interacted with…

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Why Not Me?

Thinking pattern, success, sales, Savvy Selling

What thoughts come to mind when someone says, “Why me?” or  “Why do these terrible things happen to me?” Do you agree with the person, maybe feel sorry for them? Is life being unfair and picking on them in some way? We all know life’s unfair. None of us are exempt from curveballs being thrown…

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Set Yourself Up For Successful Sales Calls

Sales Calls, Prospecting, Selling, First Impressions

Have you ever received a call from a sales person and they pretended you’ve met even though you knew you hadn’t? Or maybe they told you something they knew about you, however, the information was wrong. At what point did you end the call? Probably pretty quick. Last week, I received a call out of…

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Not interested. Or could it be something else?

Have you ever had a client who’s expressed interest in your product/service, and then they drop off the face of the earth, never to be heard from again? Do you assume they’re no longer interested? How many times do you follow up before you make the decision to move on? Recently a client expressed some…

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Asked & Answered!?

business discussions, rapport breaker

Have you ever been in a conversation with someone where you thought to yourself, “Do I even need to be here for this, I’m not even a part of the conversation?” In the last couple weeks, I’ve had 3 separate experiences where I found this thought popping into my head. Believe it or not, in…

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Your Internal State May Be Costing You Clients

internal state

Before you walk into a meeting with a prospective client, do you take a moment to collect yourself? To really hone in on your internal state? If you’re not checking on your internal state, you may be costing yourself clients. In my NLP (neuro-linguistic programming) training, we spent a lot of time focused on state…

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You’ve Got The Look

When’s the last time you heard, “The eyes are the window to the soul?” What would be your guess as to how many songs have been sung about the eyes?  Here’s just a few that come to mind:  “Can’t Take My Eyes Off Of You”  – Franke Valle “I Only Have Eyes For You,” –…

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The Value Of A Favor

How many times this month have you done a favor for a client? A favor could be making an exception to your normal policies/procedures, offering a discount, tailoring a program, or doing something extra for the client. Did you specifically let your client know they received a favor? Notice, the question is did you specifically…

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When A Client Asks For A Discount

Discounts, Savings, Special Offers Are you a fan of a good bargain? I am, I love a good deal! Now, flip it around, when your client ask you for a discount, do you dread responding? For those thinking, “Oh, I hate when a client ask me for a discount” or “Dang it, now if I…

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Satisfying Curiosity

Where would you rate yourself on a scale of 1 to 10 on your level of curiosity? (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After trying out the technique and saying, “I’m curious,…” I realized, I’m…

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Take What’s Offered

Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a salesperson, and the communication between us was so interesting that I’m sharing it in hopes you find some useful tips to apply to your client interactions. The Situation: Out…

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“Just Kidding”

When someone makes a negative comment to you and then follows up with, “Just Kidding,” do you believe them? Do you ever wonder if some part of what they said, they actually meant? I was in the audience at an event recently, and the speaker singled out a person in the room on two separate…

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My Name’s Not “Dear”

Rapport is like a bank account. You’re either making a deposit, or you are making a withdrawal in each client interaction.  Do all that you can to build up your rapport “bank” balance to keep the relationship strong and moving forward.  We all know people buy from people they know, like and trust. Addressing clients…

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Slinging Mud

Imagine you’re thirsty. All you can think about is a nice refreshing glass of water.  You’re craving it; you know how good it’s going taste when you get your first sip.  Now imagine someone comes along and just before you pick it up to take a drink, they toss in a small clump of dirt.…

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