What To Include For Follow Up Emails When You’ve Dropped The Ball
No one’s perfect, especially in entrepreneurship. In fact, mishaps are inherently a part of running a business. Follow up emails are key and what you include in them is crucial.
If you fall into a communication mishap with your clients, learn to maintain a well-balanced client relationship with your follow up emails afterwards. Your very own Sales Maven, Nikki Rausch, is here to offer tips, techniques, and strategies to master your sales conversations. Discover methods to place yourself in the position to thrive in business and produce true value for your audience. Today, hear strategies of emails you can send to follow up with clients after you dropped the ball, and learn what not to do during these situations on this episode of the Sales Maven Show.
Nikki is coming to you personally in this solo episode filled with language templates for communicating with clients. Following up with clients even when you drop the ball does not need to feel draining. Accept what the situation is like in its current state, move forward in a way that values both you and the client. Instead of beating yourself up, think about how you want someone to check in with you if you were on the other side.
Follow up emails when you have dropped the ball are effective if presented correctly…
A major principle Nikki expands on during this episode is the art of acknowledging without over-explaining. Even in everyday life, people trap themselves into giving unnecessary details by a belief that they owe someone an explanation. When you share too much of a story, you can come across as giving excuses, and cause an imbalance in the relationship with your client. Don’t lose your head exaggerating what the outcome may be. Calmly and sincerely communicate. If you don’t communicate, you break down the rapport you built with your client.
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In This Episode:
[00:42] – Welcome, and thank you for listening!
[02:45] – Let’s talk about this idea of following up! Nikki goes through the common feedback she typically gives.
[04:48] – Then, Nikki shares why you should beware of the story you feel pressured to tell if you feel anxious about following up.
[06:38] – Check your emails to see where you can dial back on unnecessary details.
[08:08] – What happens if you promised to send the client some type of information, but you could not send it in a timely manner?
[10:57] – Nikki gives the strategy to situation #1, which includes asking questions.
[13:56] – If you don’t communicate, you break down rapport with your client.
[15:26] – If you haven’t followed up in a long time, how can you get back on track with a client?
[17:04] – Nikki gives the strategy to situation #2, which includes using language similar to checking-in with someone.
[19:30] – Have you waited so long that you must acknowledge the fact that you’re replying late? Nikki gives the short response for situation #3 to acknowledge a mishap without overindulging.
[21:14] – Merge this question in your sales communications. It’s a question from earlier in the episode.
[23:40] – Thank you for listening. Nikki is so grateful you are here!
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