Not interested. Or could it be something else?

talk to the hand - business woman

Recently a client expressed some frustration over a situation where a prospective customer scheduled a phone appointment and then didn’t answer at the scheduled time. My client left a voicemail and sent a follow-up email checking in about rescheduling the appointment. Days later she hadn’t heard anything back from the customer.

Has this ever happened to you? You have a client who’s expressed interest in your product/service, and then they drop off the face of the earth, never to be heard from again.

Do you assume they’re no longer interested? How many times do you follow up before you make the decision to move on?

After digging a little deeper into the communication between my client and her prospective customer, it was apparent the interest level was high initially. She wasn’t sure why her prospective customer had lost interest and wasn’t sure what to do next. Should she continue calling and emailing or walk away from the opportunity?

My recommendation to her, “Don’t assume your customer has lost interest. We don’t have enough information yet to determine what’s happened. Let’s approach her from a place of authentic concern to ensure she’s ok and see if there’s anything she needs.”

With that in mind, I outlined specific language for her to use on her next follow-up call to the prospective customer.

After listening to the follow-up message, the prospective customer called right back to say she was dealing with a family tragedy and she was still interested in working together. One week later she became a paying customer.

Your Savvy Sales Tip this week: Follow up with clients when they miss appointments with genuine concern for their well-being. Check in to make sure they are ok.

Follow Up, Savvy Selling, Rapport

Here’s a possible way to phrase a follow-up call in this scenario:

“Hello Sally, this is Nikki Rausch from Sales Maven. I wanted to check in and make sure you are ok. I’m concerned as you missed our scheduled appointment and I haven’t heard from you. Is there anything you need?  Please let me know all is well with you. We can easily reschedule your appointment. You can reach me at 360-509-6399. Take care Sally; I’m sending good thoughts your way.”

If you received a voice mail like this, would you be inclined to return the call to put the person’s mind at ease?  Especially if something did actually go wrong, wouldn’t it be nice to know someone noticed and was willing to check in with you?

The most successful salespeople I know, care about their clients.  The relationship should come first before the sale.

As always, your feedback, questions, and comments are welcome.

Wishing you well this week.

For more Savvy Sales Tips, Click Here


  1. I appreciate you sharing this article post. Really thank you! Cool.

  2. Excellent post. I was checking continuously this blog and I am impressed!
    Very useful information specially the last part :
    ) I care for such info much. I was looking for this
    particular information for a very long time. Thank you and good luck.

  3. Hey very interesting blog!

  4. Your style is so unique compared to other folks I’ve read stuff from.
    Thanks for posting when you have the opportunity, Guess I will just bookmark this web site.

  5. I got this website from my pal who told me on the topic of this
    site and now this time I am browsing this web site
    and reading very informative articles here.

  6. I was curious if you ever considered changing the layout of your website?
    Its very well written; I love what youve got to say. But maybe
    you could a little more in the way of content so people could connect with it better.
    Youve got an awful lot of text for only having 1 or two images.
    Maybe you could space it out better?

  7. I couldn’t refrain from commenting. Exceptionally well written!

  8. Hi, I check your new stuff like every week. Your story-telling style is witty, keep up the good work!

  9. Wow, this paragraph is good, my sister is analyzing these kinds of
    things, thus I am going to convey her.

  10. Informative article, just what I wanted to find.

  11. I was suggested this website by way of my cousin. I’m now not certain whether this
    post is written by way of him as nobody else know
    such targeted about my trouble. You’re amazing! Thanks!

  12. Just want to say your article is as astonishing.
    The clearness in your post is simply excellent and i can assume you
    are an expert on this subject. Fine with your permission allow me to grab your
    RSS feed to keep up to date with forthcoming post.
    Thanks a million and please keep up the rewarding work.

  13. Howdy! This post could not be written any better! Reading through this
    post reminds me of my old room mate! He always kept talking
    about this. I will forward this page to him. Fairly certain he will have a good read.
    Many thanks for sharing!

  14. Excellent web site you’ve got here.. It’s difficult to find excellent writing like yours nowadays.
    I honestly appreciate individuals like you! Take care!!

  15. Magnificent beat ! I would like to apprentice at the same
    time as you amend your website, how could i subscribe for a blog website?

    The account helped me a appropriate deal.
    I had been tiny bit familiar of this your broadcast
    offered shiny clear idea

  16. My partner and I stumbled over here from a different web page and thought I might as well check things out.
    I like what I see so now i’m following you. Look forward to finding out about your web page for a second time.

  17. You actually make it seem so easy with your presentation but I find this topic to be actually something which I think I would never understand.
    It seems too complicated and very broad for me. I am looking forward
    for your next post, I will try to get the hang of it!

  18. Right here is the right site for anyone who wishes to understand this topic.
    You know a whole lot its almost hard to argue with you (not that I
    actually would want to…HaHa). You certainly put a new spin on a subject that’s been discussed
    for years. Wonderful stuff, just great!

  19. Wow! Finally I got a web site from where I can in fact take useful data concerning my study and knowledge.

  20. Just wish to say your article is as astounding.
    The clarity in your submit is simply great and that i can think you’re an expert on this subject.
    Well along with your permission let me to seize your RSS feed to keep up to date with imminent post.
    Thank you one million and please carry on the rewarding work.

  21. I like it whenever people come together and share ideas.
    Great site, keep it up!

  22. I read this paragraph fully concerning the resemblance of most up-to-date and preceding technologies,
    it’s awesome article.

  23. Hi there colleagues, its impressive piece of
    writing regarding cultureand fully explained, keep it up all the time.

  24. Hurrah, that’s what I was searching for, what a material!
    present here at this website, thanks admin of this website.

  25. What’s up, I log on to your new stuff regularly.
    Your writing style is awesome, keep it up!

  26. Hello there! This post could not be written any better!
    Reading through this article reminds me of my previous roommate!
    He constantly kept talking about this. I’ll forward this post to
    him. Pretty sure he’ll have a good read. Many thanks for sharing!

  27. Excellent write-up. I definitely appreciate this site.
    Continue the good work!

  28. Excellent beat ! I wish to apprentice whilst you amend your site, how could i subscribe for a blog site?
    The account aided me a appropriate deal. I had been a little bit acquainted
    of this your broadcast offered shiny clear idea

  29. whoah this weblog is wonderful i really
    like reading your posts. Keep up the good work!
    You know, lots of persons are hunting around for this
    information, you can aid them greatly.

  30. Heya i am for the first time here. I found this board and I to find
    It truly useful & it helped me out much. I hope to provide one thing
    back and aid others like you aided me.

  31. Pretty! This has been an incredibly wonderful article. Thanks for providing this information.

  32. I’m really enjoying the design and layout of your website.

    It’s a very easy on the eyes which makes it much
    more enjoyable for me to come here and visit more often. Did you hire out a designer to create your theme?
    Great work!

  33. That is a good tip particularly to those new to the blogosphere.
    Brief but very precise info… Appreciate your sharing this one.

    A must read post!

  34. This is very interesting, You are a very skilled blogger.

    I’ve joined your rss feed and look forward to seeking more of your wonderful post.

    Also, I’ve shared your site in my social networks!

  35. Hello! I could have sworn I’ve been to this site before but after going through a few of the
    articles I realized it’s new to me. Nonetheless,
    I’m definitely happy I came across it and I’ll be book-marking it and
    checking back often!

  36. I have been exploring for a little bit for any high-quality articles or weblog posts on this sort of area .
    Exploring in Yahoo I ultimately stumbled upon this site.
    Reading this info So i am happy to convey that I’ve a very excellent
    uncanny feeling I discovered exactly what I needed.
    I so much for sure will make sure to do not forget this web site and give it a
    look regularly.

  37. Way cool! Some very valid points! I appreciate you writing this post plus
    the rest of the website is also very good.

  38. Hello I am so glad I found your website, I really found you by mistake, while I was looking on Aol for something else,
    Regardless I am here now and would just like to say thanks a lot for a fantastic post and
    a all round entertaining blog (I also love the theme/design), I don’t have time to look over it all at
    the moment but I have book-marked it and also added your RSS feeds,
    so when I have time I will be back to read a great deal more, Please do keep up the awesome job.

  39. hi!,I like your writing very so much! share we keep in touch extra
    about your post on AOL? I need an expert on this area to resolve my problem.
    May be that’s you! Taking a look ahead to see you.

  40. My partner and I stumbled over here coming from a different page and thought I may as well check things out.
    I like what I see so now i’m following you. Look forward to looking over your web page again.

  41. Good day! Do you use Twitter? I’d like to follow you
    if that would be okay. I’m definitely enjoying your blog
    and look forward to new updates.

  42. Excellent post. I was checking continuously this blog and I’m impressed!
    Extremely useful info specially the last part 🙂 I care for such info much.
    I was seeking this certain information for a very long time.
    Thank you and good luck.

  43. Very descriptive blog, I loved that a lot. Will there be a part 2?

  44. There’s certainly a lot to know about this issue. I love all of the points you made.

  45. That is really fascinating, You are an overly
    professional blogger. I have joined your feed and look ahead to
    looking for more of your great post. Additionally, I have shared your site in my social networks

  46. I blog often and I really thank you for your information.
    This great article has truly peaked my interest. I’m going to bookmark your blog and keep checking
    for new details about once per week. I opted in for your
    RSS feed as well.

Leave a Reply