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Sales Maven Blog

Are You Penny Wise & Pound Foolish?

Are You Penny Wise & Pound Foolish?

Are You Penny Wise & Pound Foolish? Have you ever found yourself in a situation where you fully intended to buy something only to find you didn’t have enough cash on you to make the purchase and the store didn’t accept credit cards? Maybe you left the

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Identifying An Ideal Client

Identifying An Ideal Client

Identifying An Ideal Client   Have you ever had a day when you felt like banging your head on your desk if another client asked you this dreaded question, “Why do you need to know that?”   How many times have you needed information from your client

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Little Missed Opportunities Adding Up To Hefty Losses

Little Missed Opportunities Adding Up To Hefty Losses

Little Missed Opportunities Adding Up To Hefty Losses When’s the last time you stopped and evaluated the materials you’re putting out in the world to build your business? For those of you like me, you complete something, and then you move on to the next thing. You

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How To Entice Prospects

How To Entice Prospects

How To Entice Prospects   When’s the last time you got a taste of something so delicious you just had to have more?  Or maybe you learned something so interesting you were enticed to find out more?   One of the struggles I hear from clients over

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The Small Gesture That Reaps Big Rewards

The Small Gesture That Reaps Big Rewards

The Small Gesture That Reaps Big Rewards Have you read or heard about the book The Compound Effect by Darren Hardy?   Years ago someone suggested I read it, and the message made so much sense that I continue to refer to the concept over and over

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How To Minimize Misunderstandings

How To Minimize Misunderstandings

How To Minimize Misunderstandings Is there anything more frustrating than someone misinterpreting what you’ve said and taking offense to your comments?   In this day and age, it’s so easy for this to happen. We communicate so much over social media, email, and text message that we have little

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A Big Mistake

A Big Mistake

A Big Mistake When you think about what you offer to your clients, do you consider yourself different from your competitors? Chances are your experience, your style and/or your approach makes you stand out from the crowd.   How do you talk about your uniqueness? Do you

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Are You Causing Customer Indecision?

Are You Causing Customer Indecision?

Are You Causing Customer Indecision? When’s the last time you thought a client was ready to buy and then they didn’t? You got the dreaded response, “I’m going to wait and think about it some more.”   Did you feel frustrated and maybe a little confused. Do you

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Stop Saying This In Place Of An Apology

Stop Saying This In Place Of An Apology

Stop Saying This In Place Of An Apology When’s the last time you were the customer and had a bad experience?  Maybe it was at a restaurant, a local store or maybe it was with someone you hired to provide a service for you. Did you bring

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When To Offer A Discount

When To Offer A Discount

When To Offer A Discount   How do you respond when someone asks you for a discount? Do you feel compelled to offer one or are you comfortable saying no?   Many people struggle with what to say when asked for a discount. A little over a

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Avoid Attachment When Selling

Avoid Attachment When Selling

Avoid Attachment When Selling When’s the last time you worked hard to earn a client’s business only to be told you didn’t get the deal? Were you disappointed, frustrated, or even ticked off? It sucks to work hard for someone and have them not understand the value of what you’re

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Should You List Pricing On Your Website

Should You List Pricing On Your Website

Should You List Pricing On Your Website When you visit a website looking for pricing, and it’s not listed, what do you do next? Do you fill out a request form asking for pricing or do you go back to Google and click on the next option

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Vulnerability vs. Inappropriate Sharing

Vulnerability vs. Inappropriate Sharing

Vulnerability vs. Inappropriate Sharing   There’s a lot of talk about the power of vulnerability and how it connects people.   Since a big part of what I teach is building rapport and developing long-term client relationships, the concept of vulnerability comes up frequently.   At one

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Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients? Is there anything worse than someone who wants to sell you something as coming off as condescending? Let’s face it; nobody appreciates being talked down too. It’s a huge rapport breaker, and if you’re anything like me, people who come off

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This May Be The Reason You’re Not Closing Deals

This May Be The Reason You’re Not Closing Deals

This May Be The Reason You’re Not Closing More Deals When’s the last time you had a huge ah-ha moment? And when’s the last time that ah-ha moment was realizing you had a huge blind spot hindering your business? My big ah-ha moment of realizing my blind

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Why Handing Out Literature Doesn’t Work

Why Handing Out Literature Doesn’t Work

Why Handing Out Literature Doesn’t Work When’s the last time you were walking somewhere, and someone forced a piece of paper into your hand? Did you gladly accept it, take it and throw it away the first chance you got or did you refuse to take it?

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How To Create Curiosity About Your Business

How To Create Curiosity About Your Business

How To Create Curiosity About Your Business   Have you ever noticed the difference between how you call a dog vs. how you call a cat?   Many times when people call dogs, there is excitement in their tone and an almost frantic pitch to their voice,

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Never Dread Following Up Again

Never Dread Following Up Again

Never Dread Following Up Again How good are you at following up with prospects?  When you meet someone and take their business card, do you immediately reach out to them once you’re back at your office? Or are you like the rest of us and the business

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How To End A Conversation Gracefully

How To End A Conversation Gracefully

How To End A Conversation Gracefully   Have you ever found yourself in a conversation and you’re not quite sure how to end it?   Maybe you attended a networking meeting recently, and although you enjoyed the conversation, you knew it was time to move on, yet

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Are You Asking For What You Want?

Are You Asking For What You Want?

Are You Asking For What You Want? When’s the last time someone asked you a question that made you stop what you were doing and really think about your answer? You know one of those big questions that you could easily give a standard response to but

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Don’t Be Overly Committed

Don’t Be Overly Committed

Don’t Be Overly Committed It was Albert Einstein who said, “The definition of insanity is doing something over and over again and expecting a different result.”   Have you ever met someone and you thought to yourself, “Why do they keep making the same mistake over and

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The Shortcut In Sales

The Shortcut In Sales

The Shortcut In Sales Have you ever noticed how many of us tend to want a shortcut? It feels so good to get there sooner.   Let’s be honest, if there were some pill you could take or app you could buy to accomplish a goal in

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Building Long-Term Client Relationships

Building Long-Term Client Relationships

 Building Long-Term Client Relationships When you’re in the position of being a client/customer, do you enjoy being thanked for your business? Is it important to you?   Let’s face it; you can have the best product/service in the world and it doesn’t really matter unless you have

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Are Your Clients Skeptics?

Are Your Clients Skeptics?

Are Your Clients Skeptics?     When you read or hear about a new program that is promising never before seen results like, “Make Six Figures in Six Weeks” or “Lose 50 lbs. in 5 days,” do you believe it?  Many of us know when it sounds

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Conversation Interrupters

Conversation Interrupters

Conversation Interrupters Do you enjoy being in conversations where you get a sense that the other person has a hidden agenda? When this happens, do you keep your guard up?   Maybe you’ve been in a conversation before where you thought it was going well, and then

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Overcoming The “Go Fish” Mentality

Overcoming The “Go Fish” Mentality

 Overcoming The “Go Fish” Mentality Did you play Go Fish when you were a kid? The game where you hold cards in your hand and the other player(s) asks you if you have any Kings, Nines, etc. When you have the card they call out, you have to

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How To Find Your Sweet Spot When Selling

How To Find Your Sweet Spot When Selling

How To Find Your Sweet Spot When Selling Have you ever noticed when you’re learning to do something new, you have to concentrate hard with little to no distractions in order to do it right? And then as time goes by and you practice a few times,

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A Simple Brand Strategy To Boost Your Visibility and Influence

A Simple Brand Strategy To Boost Your Visibility and Influence

As a special treat for you this week, I’ve asked my friend and mentor, Joie Gharrity, to be my first ever guest blogger. She’s been a huge inspiration and has helped make significant improvements in my business. Joie’s a brilliant brand strategist, marketer and content developer. I

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What Are Clients Saying Behind Your Back?

What Are Clients Saying Behind Your Back?

What Are Clients Saying Behind Your Back? Have you ever wondered what people say about you and your business when you’re not around?   Of course, we all want our happy clients out there singing our praise. But, is that happening? And if not, why not?  

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Do This First – The Sales Will Come

Do This First – The Sales Will Come

Do This First – The Sales Will Come Have you ever met someone and instantly thought to yourself, this person is only interested in selling me something? If you’re like me, that is an instant turn off, and usually, I want to get out of that conversation

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Are You Doing What It Takes?

Are You Doing What It Takes?

Are You Doing What It Takes? When it comes to growing your business and specifically sales, how’s it going? Are you on track and meeting your weekly and monthly goals? For those who are rocking their sales, Congrats! You deserve recognition for your hard work and effort.

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How To Address Competition With Prospective Clients

How To Address Competition With Prospective Clients

How To Address Competition With Prospective Clients When a prospect brings up a competitor, do you ever feel frustrated or even irritated? What about when the competitor is not transparent with their offer, and it makes it look like they’re offering a better deal than you? Most

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How To Effectively Deliver New Information To A Prospect

How To Effectively Deliver New Information To A Prospect

How To Effectively Deliver New Information To A Prospect Do you ever wish it was easier to share information with a prospect when they think they already know everything you’re going to say?  Maybe they’ve seen or heard about your product/service and have already started to form

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Handing Out Business Cards Doesn’t Generate Business

Handing Out Business Cards Doesn’t Generate Business

Handing Out Business Cards Doesn’t Generate Business   Have you noticed lately people handing you multiple business cards?  Maybe its just me but this is happening more and more. These people say things like, “Here take a few business cards and hand them out to anyone else

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Build Credibility Quickly When Networking

Build Credibility Quickly When Networking

Build Credibility Quickly When Networking Do you love to network? Do you look forward to attending networking events? I asked these same questions while presenting to a networking group recently and not one person raised their hand.   The next question was, “How many of you network

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How To Say “No” To Pushy People

How To Say “No” To Pushy People

How To Say “No” To Pushy People How good are you at saying no?  Most of us struggle with telling people no because we don’t want to hurt their feelings or have them think negatively about us. A few days ago a good friend called wanting some

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Effective Email Communication

Effective Email Communication

Effective Email Communication When’s the last time you sent out emails announcing some great new program and didn’t get a single response? Or you emailed an invite to someone to set up a time to chat about how your product/service may benefit them and never heard back?

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What To Say To People Who Only Talk About Themselves

What To Say To People Who Only Talk About Themselves

What To Say To People Who Only Talk About Themselves When’s the last time you attended a networking event?  If you’re like me, you regularly network as a means to build your community and grow your business.   At said networking events, have you ever encountered the

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Responding to Criticism

Responding to Criticism   Have you received any criticism lately? When you receive criticism do you go into fight or flight mode (the instinctive physiological response where you either ready yourself to resist forcibly or you run away)?  Which one is more common for you – fight

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6 Steps To Better Client Interactions

6 Steps To Better Client Interactions

6 Steps To Better Client Interactions As we begin 2016, many of us will spend time reflecting on what worked in 2015, what we want more of in 2016 and setting new goals to achieve.   As you spend time reflecting and planning, consider taking some time

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How To Figure Out What You’ll Make Next Year

How To Figure Out What You’ll Make Next Year

How To Figure Out What You’ll Make Next Year Have you begun planning out your business strategy for next year? And as part of your strategy, have you set a goal of what you want to make next year?   This is a discussion I’ve been having

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The Silent Credibility Killer

The Silent Credibility Killer

The Silent Credibility Killer It’s been said time and time again, people buy from people they know, like and trust. In order to build trust with clients, you need to be credible. Do you give your hard earned money to someone you don’t believe in, don’t trust,

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What Are They Really Asking?

What Are They Really Asking?

What Are They Really Asking?   Have you ever had a client ask you a question and you thought, “Why in the world are they asking me this?” Or maybe you felt pressured to answer a question when you didn’t want to in order to maintain the

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Something To Be Thankful For

Something To Be Thankful For

Something To Be Thankful For Would you agree, some of the most challenging things in life teach the greatest life lessons? It certainly has been true in my experience. One of the greatest life lessons came a result of learning one of the core principles of selling.

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How Many Times Should You Follow Up With Prospects?

How Many Times Should You Follow Up With Prospects?

How Many Times Should You Follow Up With Prospects? Have you ever wondered how many times you should follow up with someone? Have you ever worried you were coming off as pushy by asking someone multiple times to do business with you? Maybe you’ve felt concerned you’d

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Answers Clients Understand

Answers Clients Understand

Answers Clients Understand Do you like when things make sense? When you hear something or learn something for the first time, have you ever noticed you often recall a  similar experience from your past to help you make sense of it all? This is known as association.

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Work Twice As Hard & Make The Same Money? – Quit It!

Work Twice As Hard & Make The Same Money? – Quit It!

Work Twice As Hard & Make The Same Money? – Quit It! How many times in the last 4 weeks have you discounted your services/products? And, how many of those times did you offer it without your client even asking for a discount? In the last few

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The Heart Of Your Business

The Heart Of Your Business

The Heart Of Your Business Much like the heart’s job is to pump the life blood throughout your body, sales is what pumps revenue into every area of your business. If some part of you is saying to yourself right now, “I don’t sell anything in my

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Nobody Wants To Be Sold To This Way

Nobody Wants To Be Sold To This Way

Nobody Wants To Be Sold To This Way When’s the last time your phone rang and when you picked up you heard a pre-recorded message “selling” you on who to vote for, what service to sign up for, etc. Did you listen to the end? Were you

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Stop Bait & Switch Selling

Stop Bait & Switch Selling

Stop Bait & Switch Selling A sure fire way to ruin a relationship is by misleading someone.  Whether you fib to your partner, your boss, your best friend or to your client, the relationship will suffer and may even be damaged beyond repair. Misleading clients in marketing

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A Better Way To Evaluate Your Performance

A Better Way To Evaluate Your Performance

A Better Way To Evaluate Your Performance Would you say you’re your harshest critic? There’s a good chance you are, in fact, way harder on yourself than you are on anyone else. Maybe you hold yourself to a much higher standard than your fellow colleagues. After coaching

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A Strategy For Making Decisions

A Strategy For Making Decisions

A Strategy For Making Decisions There’s a lot of talk about ROI, especially if you’re in sales or marketing. Managers, bosses and business coaches want to know what’s the Return On Investment for your activities and spending. Understanding ROI is crucial to your business success. And if

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Do This When Presenting

Do This When Presenting

Do This When Presenting Have you ever found yourself in the audience with a speaker teaching you something and talking so fast, you end up shutting down and giving up on trying to learn what they’re teaching? Maybe, you initially tried to stay engaged and then found

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How To Deal With Difficult People

How To Deal With Difficult People

How To Deal With Difficult People When it comes to connecting with new people, do you generally find it easy to do or has it been difficult in the past? There’s the people you meet and feel an instant connection, pretty easy to get the conversation going

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Over Promise & Under Deliver

Over Promise & Under Deliver

Over Promise & Under Deliver When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or

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Technology Isn’t Always The Answer

Technology Isn’t Always The Answer

Technology Isn’t Always The Answer Have you ever felt like a business was so in love with their cool new technology they forgot to connect with you as a customer? A new trend that comes to mind is the restaurants where you walk up and place your

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Don’t Be A Chicken

Don’t Be A Chicken

Don’t Be A Chicken When’s the last time you got yourself all pumped up to do something to grow your business only to chicken out at the last minute because you were worried about what other people would think of you? Recently, I was the guest speaker

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Phrases That Repel Clients

Phrases That Repel Clients

Phrases That Repel Clients Do you ever get tired of people telling you what you “should” do or what you “must” try? It’s become a popular tactic on social media, and if you’re anything like me, it’s off-putting and repelling. I worked with a client recently who

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A Picture Is Worth Thousands Of Dollars

A Picture Is Worth Thousands Of Dollars

A Picture Is Worth Thousands Of Dollars You’ve heard the saying, “A picture’s worth a thousand words.” Here’s a new one for you, “A picture is worth thousands of dollars.” Or at least it has been in my business, and there’s a good chance it can be

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Is It Safe?

Is It Safe?

Is It Safe? An important selling technique is knowing how to create a safe environment for your clients. Safety can come in many forms and serve multiple purposes in the selling process. Safety in the context I’m talking about is knowing how to put your clients at

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Why Not Me?

Why Not Me?

Why Not Me? What thoughts come to mind when someone says, “Why me?” or  “Why do these terrible things happen to me?” Do you agree with the person, maybe feel sorry for them? Is life being unfair and picking on them in some way? We all know

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Set Yourself Up For Successful Sales Calls

Set Yourself Up For Successful Sales Calls

Set Yourself Up For Successful Sales Calls Have you ever received a call from a sales person and they pretended you’ve met even though you knew you hadn’t? Or maybe they told you something they knew about you, however, the information was wrong. At what point did

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Getting Told “No” Sucks

Getting Told “No” Sucks

Getting Told “No” Sucks It’s true; it sucks when a client you want to work with tells you “No.” Maybe you’ve worked hard to earn their business. Maybe you know your product/service is a good fit to solve their problem and meet their need. Maybe they have a large

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The #1 Mistake When Talking Price

The #1 Mistake When Talking Price

The #1 Mistake When Talking Price Talking price is one of the more common struggles my clients face. It can be uncomfortable, especially when clients ask for a discount. Learning not only what to say but how to say it is crucial to your success. In the

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Not interested. Or could it be something else?

Not interested. Or could it be something else?

Not interested. Or could it be something else? Recently a client expressed some frustration over a situation where a prospective customer scheduled a phone appointment and then didn’t answer at the scheduled time. My client left a voicemail and sent a follow-up email checking in about rescheduling

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The Invitation That Makes You Money

The Invitation That Makes You Money

The Invitation That Makes You Money Would you be surprised to learn a simple invitation may be all you need to skyrocket your sales? When you see the word invitation, you might be thinking of a beautiful envelope with a stylized print requesting your attendance for some

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You Gotta Pace Before You Lead

You Gotta Pace Before You Lead

You Gotta Pace Before You Lead When’s the last time you found yourself interacting with a client and thinking to yourself, “Geez, I wish this person was more upbeat, relaxed, friendly,…, more like me.” Last week I had the pleasure of training sales professionals in Phoenix.  One

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5 Ways To Build A List of Stories

5 Ways To Build A List of Stories

5 Ways To Build A List of Stories How many times have you heard or read somewhere how important it is to tell stories to influence clients?  “The human species thinks in metaphors and learns through stories.”  ~ Mary Catherine Bateson Do you consider yourself a good

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Asked & Answered!?

Asked & Answered!?

Asked & Answered!? Have you ever been in a conversation with someone where you thought to yourself, “Do I even need to be here for this, I’m not even a part of the conversation?” In the last couple weeks, I’ve had 3 separate experiences where I found

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1 More Reason To Charge For Your Services

1 More Reason To Charge For Your Services

1 More Reason To Charge For Your Services Of course, there’s the most obvious reason we charge for our services; if we gave everything away for free, we’d go out of business. Here’s one more reason not to give away your services for free; there’s little to

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Delivering on Expectations

Delivering on Expectations

Delivering on Expectations Recently, while having a discussion with a client, she mentioned her favorite color was red.  As soon as she said “red,” I imagined fire engine red. Then she said, “Not candy apple red, blood red.”  If she had not clarified the shade of red,

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Your Internal State May Be Costing You Clients

Your Internal State May Be Costing You Clients

Your Internal State May Be Costing You Clients Before you walk into a meeting with a prospective client, do you take a moment to collect yourself?  If not, you may be costing yourself clients. In my NLP (neuro-linguistic programming) training, we spent a lot of time focused

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You’ve Got The Look

You’ve Got The Look

You’ve Got The Look When’s the last time you heard this, “The eyes are the window to the soul?” What would be your guess as to how many songs have been sung about the eyes?  Here’s just a few that come to mind:  “Can’t Take My Eyes

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The Value Of A Favor

The Value Of A Favor

The Value Of A Favor   How many times this month have you done a favor for a client? A favor could be making an exception to your normal policies/procedures, offering a discount, tailoring a program, or doing something extra for the client. Did you specifically let

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When A Client Asks For A Discount

When A Client Asks For A Discount

When A Client Asks For A Discount   Discounts, Savings, Special Offers Are you a fan of a good bargain? I am, I love a good deal! Now, flip it around, when your client ask you for a discount, do you dread responding? For those thinking, “Oh,

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Satisfying Curiosity

Satisfying Curiosity

Satisfying Curiosity Where would you rate yourself on a scale of 1 to 10 on your level of curiosity (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After trying

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Take What’s Offered

Take What’s Offered

Take What’s Offered Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a salesperson, and the communication between us was so interesting that I’m sharing it in hopes you find some

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“Just Kidding”

“Just Kidding”

“Just Kidding” When someone makes a negative comment to you and then follows up with, “Just Kidding,” do you believe them?  Do you ever wonder if some part of what they said, they actually meant? I was in the audience at an event recently, and the speaker

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What Goes Around…

What Goes Around…

What Goes Around… How long has it been since you either said or heard said: “What goes around comes around.” Consider this phrase and how you might use it to impact your business/sales in a positive way? For instance, let’s take referrals.  Have you ever given a

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My Name’s Not “Dear”

My Name’s Not “Dear”

My Name’s Not “Dear” Rapport is like a bank account, you’re either making a deposit, or you are making a withdrawal in each client interaction.  Do all that you can to build up your rapport “bank” balance to keep the relationship strong and moving forward.  We all

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New & You

New & You

New & You Learning to do something new can be uncomfortable.  It requires change.  Most of us internally groan a little when we have to “change” something.  My long time teacher and NLP trainer use to quote, Mark Twain when talking about change, “The only person that

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Slinging Mud

Slinging Mud

Slinging Mud Imagine you’re thirsty.  All you can think about is a nice refreshing glass of water.  You’re craving it; you know how good it’s going taste when you get your first sip.  Now imagine someone comes along and just before you pick it up to take

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Why So Contrary?

Why So Contrary?

Why So Contrary? Many of us have someone in our life that regardless of what we say, they offer an opposing view. I say/He says: Black/White Yes/No True/False Spicy/Mild Sunshine/Rain and the list goes on and on… Anyone in particular come to mind for you: your loving partner,

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Be Interesting & Relevant

Be Interesting & Relevant

Be Interesting & Relevant When meeting someone for the first time, do you ever struggle with what to say when you get asked the question, “What do you do?” For those that sometimes stumble answering this question, I have a simple strategy for you. I learned this

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A Nicer Way To Ask

A Nicer Way To Ask

A Nicer Way To Ask How often do people ask you this question, “Does that make sense?” How often do you ask people, “Does that make sense?” I admit this comes out of my mouth way more often than I would like. You might be wondering why I would suggest another

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Make It Easy

Make It Easy

Make It Easy Have you ever noticed, most people talk in general terms? The drawback is when we do this, we make it very hard for the other person to know what we want/need. A few years back someone I worked with would tell me over and

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Get Paid Without Asking For Money

Get Paid Without Asking For Money

Get Paid Without Asking For Money Has this ever happened to you? You’re working with a client, and as you wrap up your time together, you realize it’s time to ask for money. You start feeling anxious about asking for money. You worry you’ll come across desperate

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Do You Know Where You’re Going?

Do You Know Where You’re Going?

Do You Know Where You’re Going? When driving somewhere new, how are you at finding your final destination?  Maybe you have a strong sense of direction. If so, I admire that quality in you. I describe myself as being “geographically challenged.”  That means I get lost super

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Get In-Sync

Get In-Sync

Get In-Sync A simple way to build rapport with prospective clients and deepen your rapport with existing clients is to learn how to get in sync. When it takes less energy (when you are in-sync), your client’s ability to pay attention, converse and ask questions increases.  

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