The Clients You Should Focus On

The Clients You Should Focus On

The Clients You Should Focus On When’s the last time you stumbled upon a sign that made you pause and ponder about a deeper meaning? Maybe the sign was meant to be funny, or maybe it was meant to help you find your way somewhere, and yet

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These Are Not Your Clients

These Are Not Your Clients

These Are Not Your Clients Do you ever find yourself feeling disappointed that the important people in your life don’t take much interest in your business? Maybe when you started out you thought your friends and family would be great supporters and maybe even clients. A few

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Are You Ruining Your Reputation By Targeting The Wrong Clients?

Are You Ruining Your Reputation By Targeting The Wrong Clients?

Are You Ruining Your Reputation By Targeting The Wrong Clients? When’s the last time you purchased a product/service only to be disappointed in the quality of what you received? What did you do about it? Did you ask for your money back, did you write a negative

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How To Minimize Misunderstandings

How To Minimize Misunderstandings

How To Minimize Misunderstandings Is there anything more frustrating than someone misinterpreting what you’ve said and taking offense to your comments?   In this day and age, it’s so easy for this to happen. We communicate so much over social media, email, and text message that we have little

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Avoid Attachment When Selling

Avoid Attachment When Selling

Avoid Attachment When Selling When’s the last time you worked hard to earn a client’s business only to be told you didn’t get the deal? Were you disappointed, frustrated, or even ticked off? It sucks to work hard for someone and have them not understand the value of what you’re

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Vulnerability vs. Inappropriate Sharing

Vulnerability vs. Inappropriate Sharing

Vulnerability vs. Inappropriate Sharing   There’s a lot of talk about the power of vulnerability and how it connects people.   Since a big part of what I teach is building rapport and developing long-term client relationships, the concept of vulnerability comes up frequently.   At one

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Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients? Is there anything worse than someone who wants to sell you something as coming off as condescending? Let’s face it; nobody appreciates being talked down too. It’s a huge rapport breaker, and if you’re anything like me, people who come off

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Don’t Be Overly Committed

Don’t Be Overly Committed

Don’t Be Overly Committed It was Albert Einstein who said, “The definition of insanity is doing something over and over again and expecting a different result.”   Have you ever met someone and you thought to yourself, “Why do they keep making the same mistake over and

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A Simple Brand Strategy To Boost Your Visibility and Influence

A Simple Brand Strategy To Boost Your Visibility and Influence

As a special treat for you this week, I’ve asked my friend and mentor, Joie Gharrity, to be my first ever guest blogger. She’s been a huge inspiration and has helped make significant improvements in my business. Joie’s a brilliant brand strategist, marketer and content developer. I

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Do This First – The Sales Will Come

Do This First – The Sales Will Come

Do This First – The Sales Will Come Have you ever met someone and instantly thought to yourself, this person is only interested in selling me something? If you’re like me, that is an instant turn off, and usually, I want to get out of that conversation

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How To Address Competition With Prospective Clients

How To Address Competition With Prospective Clients

How To Address Competition With Prospective Clients When a prospect brings up a competitor, do you ever feel frustrated or even irritated? What about when the competitor is not transparent with their offer, and it makes it look like they’re offering a better deal than you? Most

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How To Effectively Deliver New Information To A Prospect

How To Effectively Deliver New Information To A Prospect

How To Effectively Deliver New Information To A Prospect Do you ever wish it was easier to share information with a prospect when they think they already know everything you’re going to say?  Maybe they’ve seen or heard about your product/service and have already started to form

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What To Say To People Who Only Talk About Themselves

What To Say To People Who Only Talk About Themselves

What To Say To People Who Only Talk About Themselves When’s the last time you attended a networking event?  If you’re like me, you regularly network as a means to build your community and grow your business.   At said networking events, have you ever encountered the

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Stop Bait & Switch Selling

Stop Bait & Switch Selling

Stop Bait & Switch Selling A sure fire way to ruin a relationship is by misleading someone.  Whether you fib to your partner, your boss, your best friend or to your client, the relationship will suffer and may even be damaged beyond repair. Misleading clients in marketing

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A Better Way To Evaluate Your Performance

A Better Way To Evaluate Your Performance

A Better Way To Evaluate Your Performance Would you say you’re your harshest critic? There’s a good chance you are, in fact, way harder on yourself than you are on anyone else. Maybe you hold yourself to a much higher standard than your fellow colleagues. After coaching

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A Strategy For Making Decisions

A Strategy For Making Decisions

A Strategy For Making Decisions There’s a lot of talk about ROI, especially if you’re in sales or marketing. Managers, bosses and business coaches want to know what’s the Return On Investment for your activities and spending. Understanding ROI is crucial to your business success. And if

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Technology Isn’t Always The Answer

Technology Isn’t Always The Answer

Technology Isn’t Always The Answer Have you ever felt like a business was so in love with their cool new technology they forgot to connect with you as a customer? A new trend that comes to mind is the restaurants where you walk up and place your

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Not interested. Or could it be something else?

Not interested. Or could it be something else?

Not interested. Or could it be something else? Recently a client expressed some frustration over a situation where a prospective customer scheduled a phone appointment and then didn’t answer at the scheduled time. My client left a voicemail and sent a follow-up email checking in about rescheduling

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Satisfying Curiosity

Satisfying Curiosity

Satisfying Curiosity Where would you rate yourself on a scale of 1 to 10 on your level of curiosity (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After trying

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Take What’s Offered

Take What’s Offered

Take What’s Offered Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a salesperson, and the communication between us was so interesting that I’m sharing it in hopes you find some

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