What Are Clients Saying Behind Your Back?

What Are Clients Saying Behind Your Back?

What Are Clients Saying Behind Your Back? Have you ever wondered what people say about you and your business when you’re not around?   Of course, we all want our happy clients out there singing our praise. But, is that happening? And if not, why not?   Not...
Over Promise & Under Deliver

Over Promise & Under Deliver

Over Promise & Under Deliver When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or did you...
Delivering on Expectations

Delivering on Expectations

Delivering on Expectations Recently, while having a discussion with a client, she mentioned her favorite color was red.  As soon as she said “red,” I imagined fire engine red. Then she said, “Not candy apple red, blood red.”  If she had not clarified the shade of red,...