Why You’re Expecting Too Much From Your Clients When’s the last time you received a message and after listening to it/reading it, you had no idea what you were supposed to do next? Do you find that frustrating? Do you ever wonder, “Was this message meant for
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Vulnerability vs. Inappropriate Sharing There’s a lot of talk about the power of vulnerability and how it connects people. Since a big part of what I teach is building rapport and developing long-term client relationships, the concept of vulnerability comes up frequently. At one
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What Are Clients Saying Behind Your Back? Have you ever wondered what people say about you and your business when you’re not around? Of course, we all want our happy clients out there singing our praise. But, is that happening? And if not, why not?
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Over Promise & Under Deliver When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or
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Delivering on Expectations Recently, while having a discussion with a client, she mentioned her favorite color was red. As soon as she said “red,” I imagined fire engine red. Then she said, “Not candy apple red, blood red.” If she had not clarified the shade of red,
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