Client Expectations Archives | Your Sales Maven

Context In Communication: Why You’re Expecting Too Much From Your Clients

by ysmsuper | Feb 21, 2017 | Impressions

Context In Communication: Why You’re Expecting Too Much From Your Clients Context Communication: When’s the last time you received a message and after listening to it/reading it, you had no idea what you were supposed to do next? Do you find that...

Sales Tactics and Strategies: Vulnerability vs. Inappropriate Sharing

by ysmsuper | Jul 19, 2016 | Connections

Sales Tactics and Strategies: Vulnerability vs. Inappropriate Sharing Sales Tactics & Strategies: There’s a lot of talk about the power of vulnerability and how it connects people. Since a big part of what I teach is building rapport and developing...

What Are Clients Saying Behind Your Back?

by ysmsuper | Mar 29, 2016 | Impressions

What Are Clients Saying Behind Your Back? Have you ever wondered what people say about you and your business when you’re not around? Of course, we all want our happy clients out there singing our praise. But, is that happening? And if not, why not? Not...

Over Promise & Under Deliver

by Nikki Rausch | Sep 8, 2015 | Impressions

Over Promise & Under Deliver When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or did you...

Delivering on Expectations

by Nikki Rausch | May 19, 2015 | Criteria

Delivering on Expectations Recently, while having a discussion with a client, she mentioned her favorite color was red. As soon as she said “red,” I imagined fire engine red. Then she said, “Not candy apple red, blood red.” If she had not clarified the shade of red,...