Feedback: Do’s & Don’ts

Feedback: Do’s & Don’ts

????????: ??’? & ???’?? Feedback do’s and don’ts – when’s the last time you’ve given or received feedback? When you’re in the position to give feedback are there rules of behavior you follow? How about when you...
Is Your Scheduling Software Turning Clients Off?

Is Your Scheduling Software Turning Clients Off?

Is Your Scheduling Software Turning Clients Off? Is your scheduling software turning clients off? When’s the last time you read through the message attached to your scheduling link?   There are so many reasons to use a scheduling program and it can easily...
Diffusing An Angry Client

Diffusing An Angry Client

Diffusing An Angry Client When’s the last time you lost your cool at a company for mistreating you as a client? Unfortunately, too often the way companies train their employees to handle angry customers is what escalates the situation vs. calming them down. A...
6 Steps To Better Client Interactions

6 Steps To Better Client Interactions

6 Steps To Better Client Interactions As we begin 2016, many of us will spend time reflecting on what worked in 2015, what we want more of in 2016 and setting new goals to achieve.   As you spend time reflecting and planning, consider taking some time to put...
Is It Safe?

Is It Safe?

Is It Safe? An important selling technique is knowing how to create a safe environment for your clients. Safety can come in many forms and serve multiple purposes in the selling process. Safety in the context I’m talking about is knowing how to put your clients at...