Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients?

Are You Inadvertently Talking Down To Clients? Is there anything worse than someone who wants to sell you something as coming off as condescending? Let’s face it; nobody appreciates being talked down too. It’s a huge rapport breaker, and if you’re anything like me, people who come off

Read more

Not interested. Or could it be something else?

Not interested. Or could it be something else?

Not interested. Or could it be something else? Recently a client expressed some frustration over a situation where a prospective customer scheduled a phone appointment and then didn’t answer at the scheduled time. My client left a voicemail and sent a follow-up email checking in about rescheduling

Read more

Satisfying Curiosity

Satisfying Curiosity

Satisfying Curiosity Where would you rate yourself on a scale of 1 to 10 on your level of curiosity (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After trying

Read more

Take What’s Offered

Take What’s Offered

Take What’s Offered Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a salesperson, and the communication between us was so interesting that I’m sharing it in hopes you find some

Read more