How To Handle Condescending Clients Do you ever wish you had a strategy on how to handle condescending clients? Every once in a while when selling you’re bound to come across a client who doesn’t treat you with much respect. When you run your own business
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Are Others Cashing In On Your Credit? Have you ever noticed others cashing in on your credit? Maybe someone took your idea and claimed it as theirs. Many of us have had this happen a time or two in our careers. What about someone you learned
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First Impression And A Microphone How do you feel about speaking into a microphone? Is having your voice amplified fun for you, or do you shy away from a microphone? How important is it that you make a positive first impression when meeting people for
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When Resolving Client Issues, Don’t Say This When you pay money for a product/service and something goes wrong, what do you most want to happen next? Do you want a resolution from the company/individual? Do you want swift action taken? Maybe you want an apology. Or do
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Are You Maximizing Referrals? Do you ever wonder if you’re maximizing your referrals? When’s the last time someone sent you a referral? And how long did it take you to follow up with the referral? Check out this week’s tip on how to maximize referrals
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Vulnerability vs. Inappropriate Sharing There’s a lot of talk about the power of vulnerability and how it connects people. Since a big part of what I teach is building rapport and developing long-term client relationships, the concept of vulnerability comes up frequently. At one
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Build Credibility Quickly When Networking Do you love to network? Do you look forward to attending networking events? I asked these same questions while presenting to a networking group recently and not one person raised their hand. The next question was, “How many of you network
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The Silent Credibility Killer It’s been said time and time again, people buy from people they know, like and trust. In order to build trust with clients, you need to be credible. Do you give your hard earned money to someone you don’t believe in, don’t trust,
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Over Promise & Under Deliver When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or
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Technology Isn’t Always The Answer Have you ever felt like a business was so in love with their cool new technology they forgot to connect with you as a customer? A new trend that comes to mind is the restaurants where you walk up and place your
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You’ve Got The Look When’s the last time you heard this, “The eyes are the window to the soul?” What would be your guess as to how many songs have been sung about the eyes? Here’s just a few that come to mind: “Can’t Take My Eyes
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Satisfying Curiosity Where would you rate yourself on a scale of 1 to 10 on your level of curiosity (1 being “not curious by nature,” 10 being “I gotta know more!”)? Year’s ago, I learned a communication technique that involved using the phrase, “I’m curious.” After trying
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“Just Kidding” When someone makes a negative comment to you and then follows up with, “Just Kidding,” do you believe them? Do you ever wonder if some part of what they said, they actually meant? I was in the audience at an event recently, and the speaker
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My Name’s Not “Dear” Rapport is like a bank account, you’re either making a deposit, or you are making a withdrawal in each client interaction. Do all that you can to build up your rapport “bank” balance to keep the relationship strong and moving forward. We all
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New & You Learning to do something new can be uncomfortable. It requires change. Most of us internally groan a little when we have to “change” something. My long time teacher and NLP trainer use to quote, Mark Twain when talking about change, “The only person that
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Get In-Sync A simple way to build rapport with prospective clients and deepen your rapport with existing clients is to learn how to get in sync. When it takes less energy (when you are in-sync), your client’s ability to pay attention, converse and ask questions increases.
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