When Resolving Client Issues, Don’t Say This When you pay money for a product/service and something goes wrong, what do you most want to happen next? Do you want a resolution from the company/individual? Do you want swift action taken? Maybe you want an apology. Or do
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Avoid Saying This To Clients What’s worse, being forced to endure something you don’t want or having the person forcing something on you act as if it was your idea in the first place? Depending on the situation, you may speak up right away and put
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Is Your Bias Costing You Clients? Have you ever been in a situation where someone says to you, “I have something to tell you, and you’re not going to like it?” Do you instantly go on the defensive or maybe brace yourself for bad news. In
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Over Promise & Under Deliver When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or
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Take What’s Offered Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a salesperson, and the communication between us was so interesting that I’m sharing it in hopes you find some
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Slinging Mud Imagine you’re thirsty. All you can think about is a nice refreshing glass of water. You’re craving it; you know how good it’s going taste when you get your first sip. Now imagine someone comes along and just before you pick it up to take
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Make It Easy Have you ever noticed, most people talk in general terms? The drawback is when we do this, we make it very hard for the other person to know what we want/need. A few years back someone I worked with would tell me over and
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