customer service Archives | Your Sales Maven

When Resolving Client Issues, Don’t Say This

by ysmsuper | May 9, 2017 | Impressions

When Resolving Client Issues, Don’t Say This Resolving Client Issues: When you pay money for a product/service and something goes wrong, what do you most want to happen next? Do you want a resolution from the company/individual? Do you want swift action...

Thank You For Your Patience: Avoid Saying This To Clients

by ysmsuper | Jan 24, 2017 | Connections

Thank You For Your Patience: Avoid Saying This To Clients Thank you for your patience: What’s worse, being forced to endure something you don’t want or having the person forcing something on you act as if it was your idea in the first...

Assumptions In Sales: Is Your Bias Costing You Clients?

by ysmsuper | Dec 6, 2016 | Connections

Assumptions In Sales: Is Your Bias Costing You Clients? Assumptions in Sales: Have you ever been in a situation where someone says to you, “I have something to tell you, and you’re not going to like it?” Do you instantly go on the defensive or maybe brace...

Over Promise & Under Deliver

by Nikki Rausch | Sep 8, 2015 | Impressions

Over Promise & Under Deliver When’s the last time you committed to something for a client and because life got in the way, you ended up dropping the ball? Did it negatively impact your relationship with your client? Did you have to go back and apologize or did you...

Take What’s Offered

by ysmsuper | Apr 7, 2015 | Connections

Take What’s Offered Have you ever had an interaction with someone where you felt compelled to share the story with others afterward? Last week, I was contacted by a salesperson, and the communication between us was so interesting that I’m sharing it in hopes you...