Honoring My Mentor Who are the important people in your life that have shaped you? Has it been through their encouragement and guidance that you became who you are today? It’s a special gift to have a mentor and something not to be taken lightly. In
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Tone This Down When Selling How do you respond when people present their product/service to you in a way that makes it seem as if you don’t buy from them, you’re killing yourself, damaging the environment, and/or robbing people of basic human rights? And do you even
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Why Chasing Clients Doesn’t Work Do you like to be chased? For instance, if someone right now said to you, “I’m going to chase you,” would you prepare to run? And, would it be kind of fun, would you enjoy it? In the selling process when
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These Are Not Your Clients Do you ever find yourself feeling disappointed that the important people in your life don’t take much interest in your business? Maybe when you started out you thought your friends and family would be great supporters and maybe even clients. A few
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Reckless vs. Resolute At what age did you receive your driver’s license? Growing up in Boise, ID, I received my daytime driver’s license at the age of fourteen. Once I turned sixteen, I was legally allowed to drive at night. It was an exciting time, as I
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Diffusing An Angry Client When’s the last time you lost your cool at a company for mistreating you as a client? Unfortunately, too often the way companies train their employees to handle angry customers is what escalates the situation vs. calming them down. A few weeks back
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Are You Ruining Your Reputation By Targeting The Wrong Clients? When’s the last time you purchased a product/service only to be disappointed in the quality of what you received? What did you do about it? Did you ask for your money back, did you write a negative
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How To Entice Prospects When’s the last time you got a taste of something so delicious you just had to have more? Or maybe you learned something so interesting you were enticed to find out more? One of the struggles I hear from clients over
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The Small Gesture That Reaps Big Rewards Have you read or heard about the book The Compound Effect by Darren Hardy? Years ago someone suggested I read it, and the message made so much sense that I continue to refer to the concept over and over
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How To Minimize Misunderstandings Is there anything more frustrating than someone misinterpreting what you’ve said and taking offense to your comments? In this day and age, it’s so easy for this to happen. We communicate so much over social media, email, and text message that we have little
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Are You Causing Customer Indecision? When’s the last time you thought a client was ready to buy and then they didn’t? You got the dreaded response, “I’m going to wait and think about it some more.” Did you feel frustrated and maybe a little confused. Do you
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Stop Saying This In Place Of An Apology When’s the last time you were the customer and had a bad experience? Maybe it was at a restaurant, a local store or maybe it was with someone you hired to provide a service for you. Did you bring
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When To Offer A Discount How do you respond when someone asks you for a discount? Do you feel compelled to offer one or are you comfortable saying no? Many people struggle with what to say when asked for a discount. A little over a
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Avoid Attachment When Selling When’s the last time you worked hard to earn a client’s business only to be told you didn’t get the deal? Were you disappointed, frustrated, or even ticked off? It sucks to work hard for someone and have them not understand the value of what you’re
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Should You List Pricing On Your Website When you visit a website looking for pricing, and it’s not listed, what do you do next? Do you fill out a request form asking for pricing or do you go back to Google and click on the next option
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The Shortcut In Sales Have you ever noticed how many of us tend to want a shortcut? It feels so good to get there sooner. Let’s be honest, if there were some pill you could take or app you could buy to accomplish a goal in
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Something To Be Thankful For Would you agree, some of the most challenging things in life teach the greatest life lessons? It certainly has been true in my experience. One of the greatest life lessons came a result of learning one of the core principles of selling.
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