Terms of Service

Effective Date: April 8, 2025

These Terms of Service ("Terms") govern your use of and access to services provided by Sales Maven LLC (“Sales Maven”, “we”, “us”, or “our”) across all programs, including but not limited to:

• Membership in the Sales Maven Society
• Private one-to-one coaching
• Group coaching sessions
• Live and virtual workshops
• Online training programs
• Digital courses and downloadable content

Please read these Terms carefully. By accessing or using our services, you agree to be bound by these Terms. Questions? Contact us at support@yoursalesmaven.com.

1. Services Covered

These Terms apply to your use of all services offered by Sales Maven LLC. If additional terms are presented for a specific offer, those terms govern where they differ.

2. Client Responsibilities

By working with us, you agree to:

• Take responsibility for your actions and results
• Arrive prepared for coaching or training
• Communicate respectfully and professionally

You understand that coaching and training services are not substitutes for therapy, legal, or financial advice.

3. Payment Terms

Coaching & Training Fees
All services must be paid for in full prior to the scheduled session unless otherwise agreed in writing. For packages or programs, payment may be made in installments, as outlined at time of purchase.

Subscription Services
Memberships (e.g., Sales Maven Society) renew automatically per the term selected (monthly, quarterly, or annually). You are responsible for updating payment methods and managing renewals.

Late Payments
Failure to complete payment may result in loss of access to programs or cancellation of scheduled services without refund.

4. Cancellation, Rescheduling & Refund Policy

• 1:1 Coaching & Strategy Sessions: Require 24 hours’ notice to reschedule. Missed sessions without notice will not be refunded or rescheduled. Sessions must be used within the timeframe indicated at purchase.
• Group Programs & Workshops: All sales are final. If you are unable to attend live, recordings (if offered) will be made available.
• Membership (Sales Maven Society): You may cancel your membership at any time. Cancellations apply to the next billing cycle. No refunds are given for partial months or unused time.
• Lifetime Access: Where offered, lifetime access refers to the life of the program or platform. Should the service be retired or discontinued, lifetime access ends.

5. Use of Materials

All content provided by Sales Maven—including scripts, trainings, recordings, templates, and digital resources—is proprietary. You receive a non-transferable, single-user license for your personal business use only. You may not reproduce, share, republish, or distribute materials without written permission.

6. Confidentiality & Conduct

All sessions and group interactions are confidential. Disruptive or inappropriate behavior may result in removal from services without refund. Please respect the privacy and contributions of others.

7. No Guarantees

Your success depends on your own actions, decisions, and implementation. Sales Maven does not guarantee specific outcomes.

8. Intellectual Property

All programs, trainings, videos, documents, and written content are the intellectual property of Sales Maven LLC. You may not copy, share, or distribute our materials without permission.

9. Technology Disclaimer

You acknowledge that your access to services may be affected by third-party platforms (e.g., Zoom, web hosting). Sales Maven is not responsible for interruptions caused by these external providers.

10. Limitation of Liability

To the fullest extent permitted by law, Sales Maven will not be liable for any indirect, incidental, or consequential damages arising from your participation in coaching, training, or other services. Our total liability for any claim is limited to the amount paid by you for the service in the 12 months preceding the claim.

11. Dispute Resolution

We prefer to resolve issues respectfully and efficiently. You agree to attempt informal resolution of any dispute by contacting us at support@yoursalesmaven.com. If a resolution cannot be reached, both parties agree to submit the dispute to binding arbitration under the rules of JAMS in the State of Idaho.

Each party is responsible for its own arbitration costs. The decision of the arbitrator will be final and binding.

12. Changes to These Terms

We may update these Terms at any time. Updates will be posted on our website and effective upon posting. Continued use of our services means you accept any modified terms.

13. Contact

For questions about these Terms, please contact us at support@yoursalesmaven.com.