Improvements In Customer Service
You may relate to this: Attending events feels exciting, new, and somewhat clumsy.
From conferences to festivals, many events are making a comeback after a long marathon of virtual meet ups. People hosting events are thrilled to see their audience, but you can tell that some event details are missing or not fully thought out. Do you know if you’re doing this in your events? Do you need to make improvements in customer service?
Your very own Sales Maven, Nikki Rausch, is here to offer tips, techniques, and strategies to master your sales conversations. Discover methods to place yourself in the position to thrive in business and produce true value for your audience.
Today, learn improvements in customer service you can make for your events on this episode of the Sales Maven Show.
In today’s episode, Nikki’s solo discussion is inspired from events she attended as either a speaker or audience member. While enjoying her time at an event, Nikki noticed quirks that took away from the experience of the gathering. Event hosts most likely didn’t mean for these little details to happen. In fact, they might not even realize a few small changes could improve the event experience. Nikki uncovers what she noticed, and how to fix the mishaps.
When you are thoughtful about your client’s experience, they are more open to engaging with your services. Listen as Nikki talks about changes you can make to your presentations, audience participation, and data collection to help your event stay mindful of the client’s experience. You want your events to be a welcoming environment that people want to come back to. Remember, the best customer is a repeat customer and you gain them by making improvements in customer service.
Nikki invites you to join the Sales Maven Society, don't miss this opportunity for you and Nikki to work together. Bring your questions, concerns, sales challenges, and she provides answers and guidance to boost your confidence. Join the Sales Maven Society here, click add to cart, and then checkout and use coupon code: 47trial to get your first month for $47.00!
In This Episode:
[00:29] – Welcome, and thank you for listening!
[03:02] – Be careful of how you style your slides for presentations.
[05:01] – Nikki shares her tips for professional presentations.
[07:59] – If you print something interactive, like a form or workbook, give people enough space to write their answers.
[10:53] – What do you do with your questionnaires?
[13:25] – When you are thoughtful about your client’s experience, they are more open to engaging with your services.
[15:20] – Connect with Amy Lang to have an easier Birds & Bees talk with youth.
[17:11] – Thank you for listening. Nikki is so grateful you are here!
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The Birds & Bees Solution Center
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Listen to Amy Lang’s previous Sales Maven episode: https://yoursalesmaven.com/blog/generate-leads-with-a-podcast-on-air-coaching-with-amy-lang/